Insurance Mystery Shopping

Insurance Mystery Shopping & Customer Experience Solutions

Whether it’s home insurance, auto insurance or anything in between, you help give your customers peace of mind in the insurance industry. At Reality Based Group, we know you want your customers to have the best experience possible. We let you do just that with our closed loop process and tried and true customer experience solutions, meant to deliver both ROI and exclusively created with your specific needs in mind. Our tailored programs highlight your objectives from the start and we’re there to guide you through employee training and coaching.

Using insurance agency specific solutions like written mystery shopping, video mystery shopping, phone mystery shopping, customer satisfaction surveys and more RBG assists you in delivering the type of customer experience that will have your customers singing your praises – bringing both new customers and letting you retain existing clients.

Insurance Mystery Shopping Services Insights & Solutions

With RBG, we use solutions like written mystery shopping, video mystery shopping, phone mystery shopping, customer satisfaction surveys so you can deliver the type of customer experience that will have your customers singing your praises. Improve the bottom line while setting yourself apart from the competition with insurance mystery shopping.

• GameFilm® – Video Mystery Shopping
  GameFilm removes the chance of “he said, she said.” The original video mystery shopping solution invented by our Founder.
• Mystery Shopping Plus – Written Mystery Shopping
  Scorecard design takes center stage with Mystery Shopping Plus. Our experienced mystery shoppers evaluate your insurance services using your unique scorecard.
• Real Calls™ – Phone Mystery Shopping
  Assess customer phone interactions with Real Calls.
• Real Feedback™
  RBG’s custom satisfaction surveys Real Feedback give you insight into the more subjective realm of customer satisfaction.
• Additionally, any of our solutions can be combined as necessary to fit your needs.

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Why Choose RBG over other Insurance Mystery Shopping Companies?

At RBG, we value your objectives and work to make them an integral part of your unique program. We have been providing insurance mystery shopping for more than twenty years and have the expertise to deliver ROI. Collecting data is just the tip of the iceberg of what we can do for you. We can help you collect the right data based on actionable, revenue-driving behaviors that improve your bottom line.

We give you the tools to succeed and transform the customer experience you’re delivering so you delight your customers. We have the best database of insurance mystery shoppers in the industry and guide you through training and coaching your employees, so you see the results you want. We are RBG and we want to help you evolve your customer experience today.