Employee Training is Key to Customer Satisfaction

News, thoughts, and musings on the evolution of Customer Experience, Mystery Shopping, and Pricing Intelligence.

Employee Training is Key to Customer Satisfaction

 

Virtual Reality: Changing the Game for Corporate Training

 

The Growth of Digital Payments in the Time of COVID-19

 

How to Improve Your Customer Service

 

3 Ways to Spot a Mystery Shopping Scam

 

4 Customer Experience Practices for Retailers Post-COVID-19

 

Starbucks® Elevates the Customer Experience

 

How to Amplify Your Employee Experience

 

3 Ways COVID-19 has Impacted the Customer Experience

 

Customer Experience vs Customer Service: What’s the Difference?

 

4 Ways to Keep Up A Good Customer Experience

 

3 Steps to Improve Customer Experience in Hospitality

 

The Importance of Customer Experience

 

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
How to Improve Grocery Store Customer Experience

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 February 9, 2021

Customer Experience Strategies for 2021

 Posted by Mo Cross

 January 11, 2021

3 Crucial Challenges Convenience Stores Face in 2020

 Posted by Chase

 October 14, 2020

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