Real Talk

News, thoughts, and musings on the evolution of Customer Experience, Mystery Shopping, and Pricing Intelligence.

Coaching Easily During Shift Change

 

6 Reasons Why Companies Choose Video Mystery Shopping

 

Beyond the Numbers with Video Mystery Shopping

 

Inaccurate Recall vs. Playback

 

Turning Video Data Into Insight- 4 Easy Steps

 

Eyewitness Inaccuracy in Research

 

The Value in Video Mystery Shopping

 

5 Ways to Happier, More Loyal Customers

 

5 Ways a Customer Feedback Survey Could Really Help Your Business

 

Top 3 Ways To Get Customers To Return After You’ve Made A Mistake

 

3 Steps to Get a 4.7 Guest Satisfaction Rating

 

3 Things That Will Make Your Customers Comfortable

 

4 Mistakes Businesses Make On Scorecard Creation

 

Do You Need Better Quality Mystery Shoppers?

 

Does Your Mystery Shopping Program Treat All Your Locations The Same?

 

3 Ways to Increase Selling Behaviors

 

4 Ways to Design a Mystery Shopping Program With Measurable Results

 

Does Your Mystery Shopping Program Give You $18 in Profit For Every $1 Invested?

 

4 Ways To Increase Average Ticket Sales

 

7 Ways To Win The Malcolm Baldrige Award

 

The Importance of Coaching

 

B2B Mystery Shopping Strategies

 

Customer Retention & Loyalty Tips & Benefits

 

RBG Differentiator: Mystery Shopping Scorecard Design

 

Healthcare Mystery Shopping

 

6 Things to Avoid When Greeting a Customer

 

4 Things to Always Know About Your Competitors

 

Which Mystery Shopping Program Is Right For Your Business Blog Post

 

How Your Business Can Benefit From RBG’s Services

 

7 Ways Mystery Shopping Can Improve Your Business

 

How to Use Mystery Shopping Reports to Engage Employees

 

8 Traits to Look for When Hiring Customer-Facing Employees

 

Building a Powerful Mystery Shopping Program

 

5 Signs an Employee Is Disengaged

 

Infographic – 7 Steps When Greeting Customers

 

Infographic – 4 Revenue Driving Behaviors

 

4 Coachable Behaviors That Drive Revenue

 

White Paper – Social Media Monitoring

 

What’s happening at your locations?

 

2014 Holiday Predictions

 

3 Tips For Aligning Your Holiday Pricing With Your Customer Experience Strategy

 

White Paper – The New CEO – The Future of Customer Experience

 

Seeing is Believing – The Value in Video Mystery Shopping

 

Achieving Great Service

 

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