Real Talk

Reality Based Group, Inc BBB Business Review
News, thoughts, and musings on the evolution of Customer Experience, Mystery Shopping, and Pricing Intelligence.

Bank Mystery Shopping— Redesign Retail Banking

  Posted by Kathleen Delaney

  July 31, 2019

  Business, Business Blog, Mystery Shopping

 

Airline Mystery Shopping Boost Customer Experience

  Posted by Kathleen Delaney

  July 31, 2019

  Business Blog, Mystery Shopper, Mystery Shopping, Shoppers Blog

 

How Call Center Mystery Shopping Can Solve 5 Common Problems

  Posted by Judy Pugh

  June 1, 2019

  Business Blog, Mystery Shopping

 

5 Things On-Site Mystery Shopping Tells You That Online Reviews Can’t

  Posted by Kathleen Delaney

  May 11, 2019

  Business Blog, Mystery Shopping

 

7 Benefits of Retail Video Mystery Shopping

  Posted by Judy Pugh

  April 13, 2019

  Business Blog, Mystery Shopping, Retail

 

Restaurant Mobile Ordering Nears $40 Billion: How Will You Compete?

  Posted by Judy Pugh

  April 6, 2019

  Business Blog, Hospitality Hotels Resorts Inns, Mystery Shopping, Restaurants Bars Clubs

 

Mystery Shopping is Complete…Time to Start Coaching

  Posted by Judy Pugh

  March 22, 2019

  Business Blog, Mystery Shopping

 

How Brick and Mortar Stores Can Thrive

  Posted by Judy Pugh

  March 15, 2019

  Mystery Shopping, Retail

 

The Key To Customer Service Success

  Posted by Judy Pugh

  January 28, 2019

  Mystery Shopping

 

Add a Little Mystery to Your Business

  Posted by Judy Pugh

  January 21, 2019

  Mystery Shopping

 

Customer Experience Optimization: Challenges and Best Practices

  Posted by Judy Pugh

  January 8, 2019

  Mystery Shopping

 

Customer Experience Predictions For 2019

  Posted by Judy Pugh

  December 28, 2018

  Mystery Shopping

 

6 Tips to Get The Most Bang Out of Your Mystery Shopping Bucks

  Posted by Judy Pugh

  December 18, 2018

  Business Blog, Mystery Shopping

 

Brand Now Plays A Major Role In Customer Experience

  Posted by Judy Pugh

  December 11, 2018

  Mystery Shopping

 

How to Enhance Your Customer Experience Through Employee Engagement

  Posted by Judy Pugh

  November 29, 2018

  Business Blog, Mystery Shopping

 

Improve the Customer Journey To Boost Your Bottom Line

  Posted by Kathleen Delaney

  November 19, 2018

  Business Blog, Mystery Shopping

 

The Secret to Retail Success: It’s Now All About The Customer Experience

  Posted by Judy Pugh

  November 8, 2018

  Business Blog, Mystery Shopping

 

Customer Experience: Verizon Connect Sees Value In Investment

  Posted by Judy Pugh

  November 2, 2018

  Business Blog, Mystery Shopping

 

Using Mystery Shopping To Coach And Train

  Posted by Judy Pugh

  April 17, 2018

  Business Blog, Mystery Shopping

 

Top 4 Types of Mystery Shopping

  Posted by Judy Pugh

  March 23, 2018

  Mystery Shopping

 

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
3 Crucial Challenges Convenience Stores Face in 2020

 Posted by Chase

 October 14, 2020

4 Ways to Design a Mystery Shopping Program With Measurable Results

 Posted by Josh Stern

 October 5, 2020

Employee Training is Key to Customer Satisfaction

 Posted by Angelica

 September 22, 2020

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