Real Talk

News, thoughts, and musings on the evolution of Customer Experience, Mystery Shopping, and Pricing Intelligence.

How Call Center Mystery Shopping Can Solve 5 Common Problems


5 Things On-Site Mystery Shopping Tells You That Online Reviews Can’t


7 Benefits of Retail Video Mystery Shopping


Restaurant Mobile Ordering Nears $40 Billion: How Will You Compete?


Mystery Shopping is Complete…Time to Start Coaching


How Brick and Mortar Stores Can Thrive


The Key To Customer Service Success


Add a Little Mystery to Your Business


Customer Experience Optimization: Challenges and Best Practices


Customer Experience Predictions For 2019


6 Tips to Get The Most Bang Out of Your Mystery Shopping Bucks


Brand Now Plays A Major Role In Customer Experience


How to Enhance Your Customer Experience Through Employee Engagement


Improve the Customer Journey To Boost Your Bottom Line


The Secret to Retail Success: It’s Now All About The Customer Experience


Customer Experience: Verizon Connect Sees Value In Investment


Using Mystery Shopping To Coach And Train


Top 4 Types of Mystery Shopping


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