Real Talk

News, thoughts, and musings on the evolution of Customer Experience, Mystery Shopping, and Pricing Intelligence.

Thrive With QSR Mystery Shopping


Restaurant Mystery Shopping: Are Your Guests Getting What They Really Want?


Restaurant Mobile Ordering Nears $40 Billion: How Will You Compete?


Customer Retention Strategies For Restaurants


Why Use Restaurant Mystery Shoppers


5 Things Mystery Shopping Tells You That Online Reviews Can’t


Lifetime Value of Restaurant Customers and Understanding the “Why”


How Mystery Shopping Can Improve Employee Retention


Mystery Shopping And Your Restaurant


Want To Be Named America’s Favorite Restaurant?


5 Tips to Drive Restaurant Loyalty


Restaurant Server Playbook: 10 Tips for Success


Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

How to Improve Grocery Store Customer Experience

 Posted by Chase

 February 9, 2021

Customer Experience Strategies for 2021

 Posted by Mo Cross

 January 11, 2021

3 Crucial Challenges Convenience Stores Face in 2020

 Posted by Chase

 October 14, 2020

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