Real Talk

News, thoughts, and musings on the evolution of Customer Experience, Mystery Shopping, and Pricing Intelligence.

Thrive With QSR Mystery Shopping


Restaurant Mystery Shopping: Are Your Guests Getting What They Really Want?


Restaurant Mobile Ordering Nears $40 Billion: How Will You Compete?


Customer Retention Strategies For Restaurants


Why Use Restaurant Mystery Shoppers


5 Things Mystery Shopping Tells You That Online Reviews Can’t


Lifetime Value of Restaurant Customers and Understanding the “Why”


How Mystery Shopping Can Improve Employee Retention


Mystery Shopping And Your Restaurant


Want To Be Named America’s Favorite Restaurant?


5 Tips to Drive Restaurant Loyalty


Restaurant Server Playbook: 10 Tips for Success


Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

Bank Mystery Shopping— Redesign Retail Banking

 Posted by Kathleen

 July 31, 2019

Airline Mystery Shopping Boost Customer Experience

 Posted by Kathleen

 July 31, 2019

The Importance of Customer Experience

 Posted by Angelica

 July 17, 2019

Contact Us »