Real Talk

News, thoughts, and musings on the evolution of Customer Experience, Mystery Shopping, and Pricing Intelligence.

How to Compete with Online Retailers: 5 Tips for Brick-and-Mortar Businesses


7 Benefits of Retail Video Mystery Shopping


How to Handle Common C-Store Customer Service Problems


How Brick and Mortar Stores Can Thrive


Can One Bad Shopping Experience Really Damage Your Brand? Absolutely!


The Art of Upselling Goes High-Tech


Risky Business? How One Major Retail CEO Is Improving The Customer Experience


3 Ways Mystery Shopping Can Increase Average Ticket Amount


Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

How to Improve Grocery Store Customer Experience

 Posted by Chase

 February 9, 2021

Customer Experience Strategies for 2021

 Posted by Mo Cross

 January 11, 2021

3 Crucial Challenges Convenience Stores Face in 2020

 Posted by Chase

 October 14, 2020

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