Real Talk

Reality Based Group, Inc BBB Business Review
News, thoughts, and musings on the evolution of Customer Experience, Mystery Shopping, and Pricing Intelligence.

How to Compete with Online Retailers: 5 Tips for Brick-and-Mortar Businesses

  Posted by Chase Brock

  April 19, 2019

  Business, Business Blog, Retail

 

7 Benefits of Retail Video Mystery Shopping

  Posted by Chase Brock

  April 13, 2019

  Business Blog, Mystery Shopping, Retail

 

How to Handle Common C-Store Customer Service Problems

  Posted by Chase Brock

  March 30, 2019

  Business Blog, Retail

 

How Brick and Mortar Stores Can Thrive

  Posted by Chase Brock

  March 15, 2019

  Mystery Shopping, Retail

 

Can One Bad Shopping Experience Really Damage Your Brand? Absolutely!

  Posted by Chase Brock

  March 8, 2019

  Business Blog, Retail

 

The Art of Upselling Goes High-Tech

  Posted by Chase Brock

  March 1, 2019

  Business Blog, Retail

 

Risky Business? How One Major Retail CEO Is Improving The Customer Experience

  Posted by Chase Brock

  October 25, 2018

  Business Blog, Retail

 

3 Ways Mystery Shopping Can Increase Average Ticket Amount

  Posted by Chase Brock

  April 10, 2018

  Retail

 

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
3 Crucial Challenges Convenience Stores Face in 2020

 Posted by Chase

 October 14, 2020

4 Ways to Design a Mystery Shopping Program With Measurable Results

 Posted by Josh Stern

 October 5, 2020

Employee Training is Key to Customer Satisfaction

 Posted by Angelica

 September 22, 2020

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