Real Talk

News, thoughts, and musings on the evolution of Customer Experience, Mystery Shopping, and Pricing Intelligence.

How to Compete with Online Retailers: 5 Tips for Brick-and-Mortar Businesses

 

7 Benefits of Retail Video Mystery Shopping

 

How to Handle Common C-Store Customer Service Problems

 

How Brick and Mortar Stores Can Thrive

 

Can One Bad Shopping Experience Really Damage Your Brand? Absolutely!

 

The Art of Upselling Goes High-Tech

 

Risky Business? How One Major Retail CEO Is Improving The Customer Experience

 

3 Ways Mystery Shopping Can Increase Average Ticket Amount

 

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
3 Crucial Challenges Convenience Stores Face in 2020

 Posted by Chase

 October 14, 2020

Employee Training is Key to Customer Satisfaction

 Posted by Angelica

 September 22, 2020

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