Real Talk

Business Blog

  1. While online shopping is extremely popular, about half of today’s consumers still prefer to shop at traditional stores where they can see and feel the item prior to purchase and interact with salespeople. And today, cultivating and improving the customer experience is one of the most crucial tasks currently facing owners of brick-and-mortar businesses. Brands

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  2.   There’s little doubt about the impact the customer experience has on business success. It leaves one to wonder how bad customer experiences still exist, practically everywhere. Many business owners aren’t interested in looking beyond their financial reports to expose the problems in the customer experience they provide. And sometimes when they do finally see

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  3. One of the main differences between traditional stores and ecommerce retail is the absence of physical interaction. A benefit of in-store retail displays is that they help you draw the customer’s attention to certain items. Because of this, they play a pivotal role in driving conversions. But despite the opportunity that retail displays offer, many brick-and-mortar

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  4. A night in a hotel, whether it’s 5 stars or a quaint, boutique style hotel, can either be a night of rejuvenation and relaxation or a total nightmare. With the success of AirBnB, many people are forgoing rolling the dice with hotels and choosing to stay in these alternatives. With such fierce competition, differentiating yourself

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  5. There’s a lot more that happens at a dealership than just selling cars. From up-selling oil changes to tires, there are ample opportunities for dealerships to capture a sale. Unfortunately, for one reason or another, those sales fall short. For some dealerships, that’s just the way things are, and the idea of a sale is

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  6. GameFilm® is the future. Companies are cutting training costs by utilizing this familiar practice commonly utilized by athletes. One of the many reasons why companies have adopted Reality Based Group’s GameFilm® technology and techniques is the cost effectiveness of utilizing replay to train new and current employees. According to a report in 2014 by the

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  7.   Defining excellent customer service in your restaurant can be difficult. You wouldn’t expect the same level of service from a fast food restaurant as you would a fine dining establishment. However, as the restaurant industry continues to expand and evolve, the segments are not always clearly defined. With the rise of family-owned and small

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  8. If you are the owner or manager of a restaurant there is only one thing you really want, that is happy customers that will return over and over again. There are a number of ways to keep your customers coming back for more, so we went on a quest to find some of the best

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Shoppers Blog

  1. Some people still buy electronic systems and components off the shelf at popular big box stores but serious enthusiasts revel in building their own systems from the ground up. As technology races forward, the competition gets more cutthroat, so clients send their top quality manufacturer mystery shoppers in to get the skinny on what’s happening

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  2. As a shopper the typical step after confirming an assignment is reviewing the shop guidelines. Many of the instructions are boilerplate, such as attention to detail, discretion, objectivity, but a number of reports have additional rules and restrictions you have follow to make your report complete and acceptable. Although some guidelines may seem overly restrictive,

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  3. Many mystery shoppers find one of their favorite aspects of mystery shopping to be the variety of experiences it offers. Even if you regularly shop certain locations, the scenario and associates are always different, so anything can happen. For those who thrive on diversity, it’s a perfect job. If you want to up the ante

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  4. Mystery shopping can be a great and fun way to earn extra money. It can get you out into your community and let you experience a variety of different businesses. For many, it might sound like a bit of a dream or even too good to be true. Perhaps, this is the reason a potential

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  5. Using proper grammar isn’t an option; it’s a must. Some people think proper grammar is just a fancy way to write or speak; it’s not. The definition of grammar is the study of the way words are utilized to construct sentences that make sense. Shoppers have to use proper grammar when they write their reports.

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  6. Property management mystery shops can be an interesting way to see the property management industry firsthand. Investment companies as well as developers and real estate conglomerates often buy a variety of properties. You might be looking at space within a shopping mall, business center, or an office park. The person in charge of leasing these

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  7. The baby boomer population in the US – people born between 1946 and 1964 – began turning 65 in 2011. Every day for the next 15 years, around 10,000 more will reach that age, which means that by 2050, the population that is 65 or older is projected to be 83.7 million. Seems whoever tagged

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  8. Shopping today is a different experience than twenty years ago, ten even. Technology has changed the world. It also has changed the way we shop. Technical in-store innovations track buying habits and text you tips to save money, some even offer virtual fitting rooms. Social media allows you to browse advice from friends, strangers, and

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Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
Customer Experience Predictions For 2019

 Posted by judy pugh

 December 28, 2018

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