Real Talk

Business Blog

  1. What’s the secret to having happy customers who rave about your hotel? It’s easy! By setting and meeting the best hotel customer experience expectations, you have happy customers who will want to tell their family and friends about their great experience. If a customer starts off with the wrong expectations, they will feel disappointed and

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  2. While online heavyweights have made things a bit tougher for offline retailers, brick-and-mortar stores can still compete with e-commerce merchants. With the right mix of people, products, and marketing strategies, you’ll find that competing with them is possible. Following are some strategies retailers can use to compete with online merchants. 1. Emphasize convenience and speed.

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  3. In business, competition is only getting tougher. It’s challenging to find an effective way to stand out against innovative business models and more efficient and convenient services. And today’s managers, especially in retail, must study both their operations and that of the competition by asking hard-hitting questions. But regardless of how reliable the feedback from your

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  4. Orders placed via mobile apps are poised to become a $38 billion industry, making up over 10 percent of all quick-serve restaurant sales by 2020, as reported by Business Insider Intelligence reports. Today’s smartphone users are more comfortable with app-based purchases and online payments of all types. So with this surge in online ordering and

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  5. Problems are unavoidable in any business, but especially in the convenience store business. But fortunately, there’s a lot that store managers can do to avoid common C-store customer service problems. When the staff is properly trained, they will be armed to provide excellent service. But in this business, even the best managers will have to

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  6. After many concentrated hours of quality analysis, fieldwork, intrinsic research, and valuable insights, you receive your Mystery Shopping Report. This important data is designed to help you develop tactics and coaching tools to increase your sales and service performances. Eventually, the report finds its way to one of the stores that have been visited by

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  7. Each year we hear more and more about the boost in online sales, and discussions about the death of brick-and-mortar stores continue to develop with it. In this digital age, that opinion doesn’t seem misdirected, but are the pessimists actually right? Even though there is some weight to their arguments, the brick-and-mortar stores aren’t going

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  8. It’s a known fact that today’s consumers have more purchasing choices than ever before. And just one bad experience can cause significant brand damage. This so-called retail Armageddon can be traced back to a sudden surge of options. And a side effect of that is that shoppers no longer have to put up with factors including a

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Shoppers Blog

  1. Some people still buy electronic systems and components off the shelf at popular big box stores but serious enthusiasts revel in building their own systems from the ground up. As technology races forward, the competition gets more cutthroat, so clients send their top quality manufacturer mystery shoppers in to get the skinny on what’s happening

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  2. As a shopper the typical step after confirming an assignment is reviewing the shop guidelines. Many of the instructions are boilerplate, such as attention to detail, discretion, objectivity, but a number of reports have additional rules and restrictions you have follow to make your report complete and acceptable. Although some guidelines may seem overly restrictive,

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  3. Many mystery shoppers find one of their favorite aspects of mystery shopping to be the variety of experiences it offers. Even if you regularly shop certain locations, the scenario and associates are always different, so anything can happen. For those who thrive on diversity, it’s a perfect job. If you want to up the ante

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  4. Mystery shopping can be a great and fun way to earn extra money. It can get you out into your community and let you experience a variety of different businesses. For many, it might sound like a bit of a dream or even too good to be true. Perhaps, this is the reason a potential

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  5. Using proper grammar isn’t an option; it’s a must. Some people think proper grammar is just a fancy way to write or speak; it’s not. The definition of grammar is the study of the way words are utilized to construct sentences that make sense. Shoppers have to use proper grammar when they write their reports.

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  6. Property management mystery shops can be an interesting way to see the property management industry firsthand. Investment companies as well as developers and real estate conglomerates often buy a variety of properties. You might be looking at space within a shopping mall, business center, or an office park. The person in charge of leasing these

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  7. The baby boomer population in the US – people born between 1946 and 1964 – began turning 65 in 2011. Every day for the next 15 years, around 10,000 more will reach that age, which means that by 2050, the population that is 65 or older is projected to be 83.7 million. Seems whoever tagged

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  8. Shopping today is a different experience than twenty years ago, ten even. Technology has changed the world. It also has changed the way we shop. Technical in-store innovations track buying habits and text you tips to save money, some even offer virtual fitting rooms. Social media allows you to browse advice from friends, strangers, and

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