Real Talk

Business Blog

  1. Mystery Shopping is a tool that is used by many of the largest and most successful brands in the world to help them understand and improve their customer experience. It is also a great way for people to make a little money on the side or get reimbursed for purchases they would have made anyway.

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  2. As we navigate through COVID-19, it is becoming increasingly evident that the effects of the pandemic will be around for quite some time. Currently, U.S. consumers are growing increasingly concerned about how long it will take the U.S. economy to recover.  As a result of this decreased optimism, consumers are already reducing or plan to

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  3. There are many things which make a company great, from their product to their customer experience. But an often overlooked component of many great companies is an outstanding employee experience. Employees are essential to any business but companies with happy employees are more likely to have happy customers. Employees have a direct impact on all

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  4. Over the past few months, the notion of customer experience and what that means has been upended by COVID-19. Simple events like a trip to the store or going out to eat have become filled with unique challenges. These challenges have impacted everything from consumer trust to how to handle contactless operations, as well as

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  5. Customer experience and customer service often seem interchangeable, but are they actually the same? The answer is simple: customer experience and customer service are related, but not the same. Customer experience encompasses the entire customer journey; whereas customer service is just one stop in the journey. Customer Experience A customer’s journey begins with the initial

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  6. As times change, business must be quick to adapt.  The sudden outbreak of the coronavirus (COVID-19) has created mass panic and left many companies to make changes quickly. As the public is being urged to stay inside, companies that rely on consumer interaction are being greatly affected. Most restaurants are being forced to use carry-out

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  7. For companies operating in the hospitality industry, it is becoming more important to provide their customers with the highest quality of customer experience. As a company, you want to stay modern and up to date to find the best way to build and train your staff. According to Forbes, “when a guest feels the hotel

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  8. AUSTIN, Texas – Reality Based Group, the leader in customer experience management, has been recognized with the 2019 Greater Austin Chamber HID Global Innovation Award. RBG continues to focus on evolving the customer experience and finding better ways to deliver results with innovative products like GameFilm® for Business. For A Second Year in a Row 

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Shoppers Blog

  1. One of the most emphasized aspects of successful mystery shopping is to blend in with the crowd, whether you’re auditing a fast food restaurant or an upscale hotel. While these roles require you to act like a typical customer/client, it’s also important to dress for the part. It’s more than under dressing or overdressing for

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  2. When an assignment email is sent to a shopper, they simply accept or decline the offer. If they accept the job, one mouse click opens the report and when it’s complete, all it takes is one more simple click on the Submit link and the task is complete. Many shoppers are curious about how these

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  3. Some people still buy electronic systems and components off the shelf at popular big box stores but serious enthusiasts revel in building their own systems from the ground up. As technology races forward, the competition gets more cutthroat, so clients send their top quality manufacturer mystery shoppers in to get the skinny on what’s happening

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  4. As a shopper the typical step after confirming an assignment is reviewing the shop guidelines. Many of the instructions are boilerplate, such as attention to detail, discretion, objectivity, but a number of reports have additional rules and restrictions you have follow to make your report complete and acceptable. Although some guidelines may seem overly restrictive,

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  5. Many mystery shoppers find one of their favorite aspects of mystery shopping to be the variety of experiences it offers. Even if you regularly shop certain locations, the scenario and associates are always different, so anything can happen. For those who thrive on diversity, it’s a perfect job. If you want to up the ante

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  6. Mystery shopping can be a great and fun way to earn extra money. It can get you out into your community and let you experience a variety of different businesses. For many, it might sound like a bit of a dream or even too good to be true. Perhaps, this is the reason a potential

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  7. Using proper grammar isn’t an option; it’s a must. Some people think proper grammar is just a fancy way to write or speak; it’s not. The definition of grammar is the study of the way words are utilized to construct sentences that make sense. Shoppers have to use proper grammar when they write their reports.

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  8. Property management mystery shops can be an interesting way to see the property management industry firsthand. Investment companies as well as developers and real estate conglomerates often buy a variety of properties. You might be looking at space within a shopping mall, business center, or an office park. The person in charge of leasing these

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Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
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