Real Talk

Business Blog

  1. Once the norm in retail employee training and perfected in the quick-serve restaurant industry, upselling isn’t always witnessed in retail environments, including convenience stores. Today we’re discussing the ins and outs of upselling in the retail environment, specifically in convenience stores. Cross-Selling vs. Upselling Cross-selling and upselling are often incorrectly viewed as being equal. However,

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  2. Today, Customer Experience (CX) is one of the hottest buzzwords in the world of business. Businesses are allocating more resources than ever before into providing a robust customer experience. In fact, many companies are expecting to compete on customer experience more than quality or price in the future.

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  3. Businesses across many industries are welcoming the concept of customer centricity by relinquishing traditional business-driven strategies and instead implementing more customer-driven ones. What is customer centricity? The term “customer centricity” is sometimes used as a universal way of describing customer feedback and satisfaction results. But making – and keeping – people happy is only one

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  4. Many business owners view customer experience (CX) and customer service as being interchangeable. But the fact is, one impacts emotion and feelings incorporating the entire customer journey, while the other is a single touchpoint with a brand. How Is Customer Service Different Than Customer Experience? In most cases, a customer’s first interaction with a company

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  5. There’s an old saying that states that the keys to success are location, location, and location. But when it comes to the world of customer service, the three keys to a successful customer experience are consistency, consistency, and consistency. And while there is a lot that goes into providing a mind-blowing customer experience, if there is something

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  6.   Today, companies are doing more than ever before to familiarize themselves with customers’ needs, expectations and preferences. Just having great products and services isn’t enough anymore. And with so much new technology being used to help businesses gather and analyze information, there’s one method that has stood the test of time, and that’s mystery

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  7. To fully understand the scope of customer experience optimization, we must define exactly what customer experience is. What many don’t realize is that customer experience spreads far beyond the purchase, website visit, or even a customer service contact. It incorporates your customer’s experience, each time he or she interacts with your brand whether on social

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  8. Business is moving faster than ever before and we’re experiencing a boom for innovation in every area of business. Numerous surveys conducted over the past two or three years correctly report that customer experience will be a priority for most businesses. And companies are figuring it out. Past studies predicted that by 2019 more than

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Shoppers Blog

  1. Retailers and service providers typically know their top contenders. Customers often mention competitors while shopping, trying to get the best deals on pricing, warranties, incentives and amenities such as delivery and maintenance. Many clients not only want to know how their own stores and employees are performing but are curious what their rivals are doing

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  2. Going undercover to analyze businesses is a great way to earn extra money and get in touch with the commerce of your neighborhood. Reality Based Group makes the job easier by offering 24/7 support online as well as by phone, so you can always get questions answered about mystery shop details and filling out reports.

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  3. As the winter holidays creep up on us, tension and excitement build as we think about gift giving and parties and that feeling of festive goodwill that fills our souls. Instead of trying to schedule mystery shopping assignments around mall visits, use your assignments to buy gifts and make money at the same time. Holiday

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  4. If you’re like most mystery shoppers, you really enjoy your job. Seriously, what’s not to like? You get to check out all kinds of businesses, meet new people in your community, sample services and products you may have never known about… and get paid for your time! Although sharing your experiences with friends and family

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  5. All mystery shoppers have questions. Even if you’ve been shopping for years, you’ll find a directive that you don’t clearly understand, a site that raises eyebrows, or a task you’re sure there must be a quicker and better way to complete. No need to pay for a download or app to make your job easier

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  6. Punctuation marks are not tiny emjois. It’s true. And it’s really too bad, some of those faces can get pretty funny! Correct punctuation also has some pretty good aspects though too. Capable of not only helping your sentences flow the way you intended, correct punctuation insures the intent of your sentence itself comes across properly.

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  7. Many people are unaware of the existence of mystery shopping. But the practice has a long history and has been pivotal to the growth and success of service and retail providers. For shoppers, it’s a unique job that offers new scenarios every day, which requires a variety of skills, talents and abilities. But there is a

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  8. RBG has a number of storage unit mystery shopping opportunities who depend on shoppers to evaluate their facilities to help them remain competitive in an aggressive marketplace teeming with discounts, special amenities and other perks to attract customers. Shoppers approach evaluations armed with specific scenarios designed to assess customer service, facility conditions, and costs for different sizes

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Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

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