Real Talk

Business Blog

  1. In recent years, customer experience has reached a level of highest importance. And, customers no longer view their experiences in just one industry. Instead, they compare their experience to top firms in other industries. How can bank mystery shopping help in this regard? If financial institutions want to stay ahead of the competition, banks must

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  2. The progression of the airline industry continues to fast-track. Earnings have dropped, and pressures continue to escalate for airlines to increase their revenues in the face of growing competition. That’s where airline mystery shopping can help improve your customer experience.   If airlines focus their efforts on refining their customer experience and developing brand loyalty,

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  3. Competition in the restaurant industry is at an all time high, making it harder for brands to differentiate. More than ever, we are seeing consolidation through investment and management firms resulting in 50 of the largest restaurant chains being owned by only 10 companies. As the pressures in this industry grow, it can be easy

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  4. As a convenience store manager, there are few things that are more important than bringing in repeat business. You want your customers to have a positive experience that inspires customer loyalty and ensures future visits. If you want to know how customers are being treated in your store, consider convenience store mystery shopping. Today we’re

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  5. With competition rising and consumer passion for experience mounting, restaurants know they need to be different, interesting, and unique. That means pushing beyond beverage and food and into areas such as technology, service, special events, and environment to provide a more thoughtful experience. And many business owners are turning to QSR mystery shopping to help.

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  6. Some employees view mystery shopping as being an intrusion rather than a useful training and coaching tool. But the true purpose of a mystery shopping program is to help the staff and the company provide superior customer service. Today we’re discussing the various ways you can communicate your mystery shopping results with your staff. The reason that

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  7. Top-class customer service is one of the foundations for building a successful business and call centers are often on the front line. However,  a number of factors stand between a call center and its goal of providing the best in customer service. Call center mystery shopping can help identify those factors for you. While there are

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  8. Customer service is the foundation of any successful restaurant, but what this entails is often open to interpretation. The things that contribute to a positive dining experience can differ greatly by customer, but there are a few aspects that are more likely to leave them with a good feeling. Restaurant mystery shopping explores these various

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Shoppers Blog

  1. The baby boomer population in the US – people born between 1946 and 1964 – began turning 65 in 2011. Every day for the next 15 years, around 10,000 more will reach that age, which means that by 2050, the population that is 65 or older is projected to be 83.7 million. Seems whoever tagged

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  2. Shopping today is a different experience than twenty years ago, ten even. Technology has changed the world. It also has changed the way we shop. Technical in-store innovations track buying habits and text you tips to save money, some even offer virtual fitting rooms. Social media allows you to browse advice from friends, strangers, and

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  3. Retailers and service providers typically know their top contenders. Customers often mention competitors while shopping, trying to get the best deals on pricing, warranties, incentives and amenities such as delivery and maintenance. Many clients not only want to know how their own stores and employees are performing but are curious what their rivals are doing

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  4. Going undercover to analyze businesses is a great way to earn extra money and get in touch with the commerce of your neighborhood. Reality Based Group makes the job easier by offering 24/7 support online as well as by phone, so you can always get questions answered about mystery shop details and filling out reports.

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  5. As the winter holidays creep up on us, tension and excitement build as we think about gift giving and parties and that feeling of festive goodwill that fills our souls. Instead of trying to schedule mystery shopping assignments around mall visits, use your assignments to buy gifts and make money at the same time. Holiday

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  6. If you’re like most mystery shoppers, you really enjoy your job. Seriously, what’s not to like? You get to check out all kinds of businesses, meet new people in your community, sample services and products you may have never known about… and get paid for your time! Although sharing your experiences with friends and family

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  7. All mystery shoppers have questions. Even if you’ve been shopping for years, you’ll find a directive that you don’t clearly understand, a site that raises eyebrows, or a task you’re sure there must be a quicker and better way to complete. No need to pay for a download or app to make your job easier

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  8. Punctuation marks are not tiny emjois. It’s true. And it’s really too bad, some of those faces can get pretty funny! Correct punctuation also has some pretty good aspects though too. Capable of not only helping your sentences flow the way you intended, correct punctuation insures the intent of your sentence itself comes across properly.

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Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
How to Improve Grocery Store Customer Experience

 Posted by Chase

 February 9, 2021

Customer Experience Strategies for 2021

 Posted by Mo Cross

 January 11, 2021

3 Crucial Challenges Convenience Stores Face in 2020

 Posted by Chase

 October 14, 2020

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