Real Talk

Business Blog

  1.   You never want to leave a bad taste in the customer’s mouth. From poor food to a poor experience, there’s a wide range of opportunities for you to potentially fail. Consistency is key to a successful restaurant. At a restaurant, customers expect delicious food, prompt and kind service, as well as an engaging atmosphere.

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  2.   While online reviews are a crucial part of maintaining a successful business, there’s a lot of speculation on the validity of each review. Also, online reviews fail to capture important information that your team could use to educate and train employees as many reviews are impacted by personal biases. Mystery shopping helps fill in

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  3. Are customers leaving your business with bad impressions created by employees? R-E-S-P-E-C-T: Find Out What It Means for Your Sales  Your customers want to feel that they are valued. A  recent study suggests that the power that today’s consumer holds “makes it nearly impossible for companies to sustain differentiation based solely on price or product.

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  4. Mystery shopping provides more than just information about the customer service experience – It can provide employees at all levels with valuable coaching and training that can be implemented immediately to improve the customer experience. It can also provide information about consumer trends and spending habits, which is an integral part of any business and

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  5.   Wouldn’t it be great if you had a way to make sure your staff is doing all they can to increase sales? Let’s look at three ways you can increase sales and how mystery shopping can ensure these sales-boosting methods are being implemented properly in your retail business. Customers Love A Deal – Be

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  6.   With the ubiquity of smartphones, omnichannel marketing and sales have never been more important in the automotive industry. Whether your potential customer is in the market for a new vehicle or a rental, a smog check or a catalytic converter replacement, most customers will go to the Web on their smartphone in search of

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  7. Reality Based Group offers a comprehensive variety of solutions for analyzing your business’s performance and effectiveness. From multiple mystery shopping options to field audits, training, customer surveys, and more, RBG has a tool for seeing beyond the symptoms to diagnose the root problem in your company’s client-facing operations. Of course, your company’s challenges and industry

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  8.   While the front of house (FOH) might be the face of your restaurant, you know the interaction between the front and back of house (BOH) is crucial in providing a great customer experience. You also know all too well, the variety of issues that could lead to a breakdown between FOH and BOH. The

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Shoppers Blog

  1. Retailers and service providers typically know their top contenders. Customers often mention competitors while shopping, trying to get the best deals on pricing, warranties, incentives and amenities such as delivery and maintenance. Many clients not only want to know how their own stores and employees are performing but are curious what their rivals are doing

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  2. Going undercover to analyze businesses is a great way to earn extra money and get in touch with the commerce of your neighborhood. Reality Based Group makes the job easier by offering 24/7 support online as well as by phone, so you can always get questions answered about mystery shop details and filling out reports.

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  3. As the winter holidays creep up on us, tension and excitement build as we think about gift giving and parties and that feeling of festive goodwill that fills our souls. Instead of trying to schedule mystery shopping assignments around mall visits, use your assignments to buy gifts and make money at the same time. Holiday

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  4. If you’re like most mystery shoppers, you really enjoy your job. Seriously, what’s not to like? You get to check out all kinds of businesses, meet new people in your community, sample services and products you may have never known about… and get paid for your time! Although sharing your experiences with friends and family

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  5. All mystery shoppers have questions. Even if you’ve been shopping for years, you’ll find a directive that you don’t clearly understand, a site that raises eyebrows, or a task you’re sure there must be a quicker and better way to complete. No need to pay for a download or app to make your job easier

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  6. Punctuation marks are not tiny emjois. It’s true. And it’s really too bad, some of those faces can get pretty funny! Correct punctuation also has some pretty good aspects though too. Capable of not only helping your sentences flow the way you intended, correct punctuation insures the intent of your sentence itself comes across properly.

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  7. Many people are unaware of the existence of mystery shopping. But the practice has a long history and has been pivotal to the growth and success of service and retail providers. For shoppers, it’s a unique job that offers new scenarios every day, which requires a variety of skills, talents and abilities. But there is a

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  8. RBG has a number of storage unit mystery shopping opportunities who depend on shoppers to evaluate their facilities to help them remain competitive in an aggressive marketplace teeming with discounts, special amenities and other perks to attract customers. Shoppers approach evaluations armed with specific scenarios designed to assess customer service, facility conditions, and costs for different sizes

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Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
Customer Experience Predictions For 2019

 Posted by judy pugh

 December 28, 2018

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