Real Talk

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  1. Some employees view mystery shopping as being an intrusion rather than a useful training and coaching tool. But the true purpose of a mystery shopping program is to help the staff and the company provide superior customer service. Today we’re discussing the various ways you can communicate your mystery shopping results with your staff. The reason that

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  2. Top-class customer service is one of the foundations for building a successful business and call centers are often on the front line. However,  a number of factors stand between a call center and its goal of providing the best in customer service. Call center mystery shopping can help identify those factors for you. While there are

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  3. Customer service is the foundation of any successful restaurant, but what this entails is often open to interpretation. The things that contribute to a positive dining experience can differ greatly by customer, but there are a few aspects that are more likely to leave them with a good feeling. Restaurant mystery shopping explores these various

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  4. For many business owners, their greatest concern is what the competition is doing to get ahead. It’s an important question to ask in order to comprehend your top competitors, because the minute you are no longer asking this will be the moment you become complacent and allow other businesses to succeed. If you want to

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  5. Most companies believe in monitoring and measuring a property’s performance by reviewing the information found on the monthly financials. Additionally, that same theory should apply to the leasing and sales efforts of your on-site staff. Property management mystery shopping can help you monitor the performance of your leasing personnel and make changes if needed. Wouldn’t

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  6. Online reviews and an increase in affordable on-site mystery shopping services have led to more ways for busy entrepreneurs to tap into the mindset of their customers. Implementing best practice strategies, being hands-on, and retaining experienced managers all go a long way toward managing the customer experience. But hiring a company that provides on-site mystery

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  7. What’s the secret to having happy customers who rave about your hotel? It’s easy! By setting and meeting the best hotel customer experience expectations, you have happy customers who will want to tell their family and friends about their great experience. If a customer starts off with the wrong expectations, they will feel disappointed and

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  8. While online heavyweights have made things a bit tougher for offline retailers, brick-and-mortar stores can still compete with e-commerce merchants. With the right mix of people, products, and marketing strategies, you’ll find that competing with them is possible. Following are some strategies retailers can use to compete with online merchants. 1. Emphasize convenience and speed.

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Shoppers Blog

  1. Many people are unaware of the existence of mystery shopping. But the practice has a long history and has been pivotal to the growth and success of service and retail providers. For shoppers, it’s a unique job that offers new scenarios every day, which requires a variety of skills, talents and abilities. But there is a

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  2. RBG has a number of storage unit mystery shopping opportunities who depend on shoppers to evaluate their facilities to help them remain competitive in an aggressive marketplace teeming with discounts, special amenities and other perks to attract customers. Shoppers approach evaluations armed with specific scenarios designed to assess customer service, facility conditions, and costs for different sizes

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  3. Answering yes/no questions and noting arrival and departure times on RBG secret shopping reports are the easy sections to complete. When it comes to narratives, however, shoppers are often challenged to properly describe employees, their behavior and attitudes, and store conditions, without being offensive. Secret shopping report guidelines normally stress the importance of being honest

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  4. Owning a home has been a major part of the American dream since the birth of the nation. From log cabins through sprawling ultra-modern mansions, many people value the possession of a house higher than any other asset. Since this rite of passage is held in such high esteem – and is a once-in-a-lifetime event

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  5. Convenience store mystery shopping plays an important role in retail. Whether you depend on your favorite convenience store for a cup of coffee to start your day or only visit them once or twice a year for a quick purchase on a road trip, they are a great option when you need something fast. Whether the

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  6. Seasoned mystery shoppers may feel like the profession has been around forever since many have been secretly evaluating businesses for 20 or 30 years – or more. But when you mention the topic in general conversation, most people have no knowledge that mystery shopping companies actually exist. When our country was in its infancy, with brave, curious

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  7. Gaze out at a crowd these days and you’ll most likely see a mass of people’s foreheads instead of a sea of faces you saw just a decade ago. Ten years ago, everyone had a cell phone to their ear; today they’re all texting, with heads bowed. But the trusty telephone is still the tool

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  8. As an RBG shopper, the typical step after confirming assignments for restaurant mystery shops is reviewing the shop guidelines. Many of the instructions are boilerplate, such as attention to detail, discretion, objectivity, etc. but a number of reports have additional rules and restrictions you have follow to make your report complete and acceptable. Although some guidelines

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Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
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