Real Talk

Business Blog

  1. A night in a hotel, whether it’s 5 stars or a quaint, boutique style hotel, can either be a night of rejuvenation and relaxation or a total nightmare. With the success of AirBnB, many people are forgoing rolling the dice with hotels and choosing to stay in these alternatives. With such fierce competition, differentiating yourself

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  2. There’s a lot more that happens at a dealership than just selling cars. From up-selling oil changes to tires, there are ample opportunities for dealerships to capture a sale. Unfortunately, for one reason or another, those sales fall short. For some dealerships, that’s just the way things are, and the idea of a sale is

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  3. GameFilm® is the future. Companies are cutting training costs by utilizing this familiar practice commonly utilized by athletes. One of the many reasons why companies have adopted Reality Based Group’s GameFilm® technology and techniques is the cost effectiveness of utilizing replay to train new and current employees. According to a report in 2014 by the

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  4.   Defining excellent customer service in your restaurant can be difficult. You wouldn’t expect the same level of service from a fast food restaurant as you would a fine dining establishment. However, as the restaurant industry continues to expand and evolve, the segments are not always clearly defined. With the rise of family-owned and small

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  5. If you are the owner or manager of a restaurant there is only one thing you really want, that is happy customers that will return over and over again. There are a number of ways to keep your customers coming back for more, so we went on a quest to find some of the best

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  6.   You never want to leave a bad taste in the customer’s mouth. From poor food to a poor experience, there’s a wide range of opportunities for you to potentially fail. Consistency is key to a successful restaurant. At a restaurant, customers expect delicious food, prompt and kind service, as well as an engaging atmosphere.

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  7.   While online reviews are a crucial part of maintaining a successful business, there’s a lot of speculation on the validity of each review. Also, online reviews fail to capture important information that your team could use to educate and train employees as many reviews are impacted by personal biases. Mystery shopping helps fill in

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  8. Are customers leaving your business with bad impressions created by employees? R-E-S-P-E-C-T: Find Out What It Means for Your Sales  Your customers want to feel that they are valued. A  recent study suggests that the power that today’s consumer holds “makes it nearly impossible for companies to sustain differentiation based solely on price or product.

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Shoppers Blog

  1. Answering yes/no questions and noting arrival and departure times on RBG secret shopping reports are the easy sections to complete. When it comes to narratives, however, shoppers are often challenged to properly describe employees, their behavior and attitudes, and store conditions, without being offensive. Secret shopping report guidelines normally stress the importance of being honest

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  2. Owning a home has been a major part of the American dream since the birth of the nation. From log cabins through sprawling ultra-modern mansions, many people value the possession of a house higher than any other asset. Since this rite of passage is held in such high esteem – and is a once-in-a-lifetime event

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  3. Convenience store mystery shopping plays an important role in retail. Whether you depend on your favorite convenience store for a cup of coffee to start your day or only visit them once or twice a year for a quick purchase on a road trip, they are a great option when you need something fast. Whether the

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  4. Seasoned mystery shoppers may feel like the profession has been around forever since many have been secretly evaluating businesses for 20 or 30 years – or more. But when you mention the topic in general conversation, most people have no knowledge that mystery shopping companies actually exist. When our country was in its infancy, with brave, curious

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  5. Gaze out at a crowd these days and you’ll most likely see a mass of people’s foreheads instead of a sea of faces you saw just a decade ago. Ten years ago, everyone had a cell phone to their ear; today they’re all texting, with heads bowed. But the trusty telephone is still the tool

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  6. As an RBG shopper, the typical step after confirming assignments for restaurant mystery shops is reviewing the shop guidelines. Many of the instructions are boilerplate, such as attention to detail, discretion, objectivity, etc. but a number of reports have additional rules and restrictions you have follow to make your report complete and acceptable. Although some guidelines

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  7. RBG’s clients represent all types of consumer industries. From keeping your pet healthy to home improvement, fast and slow food purveyors, banking, hotels, automotive care and valet parking, businesses across the country care so much about providing quality goods and services, they invest in top quality mystery shopping services. However, in many cases, conventional mystery

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  8. Insurance may be one of the trickiest commodities to market, albeit one of the most important. When you buy most types of insurance, you’re protecting your assets from a catastrophe that may or may not happen – and the odds of nothing happening are generally in favor of the consumer. The good news for insurance

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