Real Talk

Business Blog

  1. In business, competition is only getting tougher. It’s challenging to find an effective way to stand out against innovative business models and more efficient and convenient services. And today’s managers, especially in retail, must study both their operations and that of the competition by asking hard-hitting questions. But regardless of how reliable the feedback from your

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  2. Orders placed via mobile apps are poised to become a $38 billion industry, making up over 10 percent of all quick-serve restaurant sales by 2020, as reported by Business Insider Intelligence reports. Today’s smartphone users are more comfortable with app-based purchases and online payments of all types. So with this surge in online ordering and

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  3. Problems are unavoidable in any business, but especially in the convenience store business. But fortunately, there’s a lot that store managers can do to avoid common C-store customer service problems. When the staff is properly trained, they will be armed to provide excellent service. But in this business, even the best managers will have to

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  4. After many concentrated hours of quality analysis, fieldwork, intrinsic research, and valuable insights, you receive your Mystery Shopping Report. This important data is designed to help you develop tactics and coaching tools to increase your sales and service performances. Eventually, the report finds its way to one of the stores that have been visited by

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  5. Each year we hear more and more about the boost in online sales, and discussions about the death of brick-and-mortar stores continue to develop with it. In this digital age, that opinion doesn’t seem misdirected, but are the pessimists actually right? Even though there is some weight to their arguments, the brick-and-mortar stores aren’t going

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  6. It’s a known fact that today’s consumers have more purchasing choices than ever before. And just one bad experience can cause significant brand damage. This so-called retail Armageddon can be traced back to a sudden surge of options. And a side effect of that is that shoppers no longer have to put up with factors including a

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  7. Once the norm in retail employee training and perfected in the quick-serve restaurant industry, upselling isn’t always witnessed in retail environments, including convenience stores. Today we’re discussing the ins and outs of upselling in the retail environment, specifically in convenience stores. Cross-Selling vs. Upselling Cross-selling and upselling are often incorrectly viewed as being equal. However,

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  8. Today, Customer Experience (CX) is one of the hottest buzzwords in the world of business. Businesses are allocating more resources than ever before into providing a robust customer experience. In fact, many companies are expecting to compete on customer experience more than quality or price in the future.

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Shoppers Blog

  1. RBG’s clients represent all types of consumer industries. From keeping your pet healthy to home improvement, fast and slow food purveyors, banking, hotels, automotive care and valet parking, businesses across the country care so much about providing quality goods and services, they invest in top quality mystery shopping services. However, in many cases, conventional mystery

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  2. Insurance may be one of the trickiest commodities to market, albeit one of the most important. When you buy most types of insurance, you’re protecting your assets from a catastrophe that may or may not happen – and the odds of nothing happening are generally in favor of the consumer. The good news for insurance

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  3. Anyone who’s ever rented an apartment or duplex can tell you stories about their quests for shelter that will keep you spellbound for hours. Anecdotes range from unbelievably positive experiences of beachfront properties rented for pennies on the dollar to kooky neighbors and managers to the most bizarre properties and amenities you’ve ever heard of.

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  4. Retailers are the backbone of America’s economy. Whether the latest economic reports tell you the country’s in a fiscal upswing or decline, you’ll still find it challenging to locate a good parking space at the mall on any given Saturday. To maintain a competitive edge, retailers need to keep one step ahead of their rivals.

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  5. Interpreting shopper report instructions can be tricky, especially when it comes to narratives. When the directions state, “Describe in detail your shopping experience,” that leaves the word “detail” up to interpretation. Many shoppers fall into one of two categories when writing narratives: Too little detail or too much detail. The former write statements such as,

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  6. One of the best aspects of mystery shopping is that it’s fun, an everyday interaction enhanced by objective analysis, rewards and payment. You get to try new restaurants, valet park for free, maintain your vehicle at substantial discounts – all in all, one of the better jobs you’ll ever have. But like most jobs, there

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  7. Scoring: How to Get High Marks on a Mystery Shopper Report Remember how frustrating it was in grade school to get a grade of A- or B- instead of just an A or a B on a book report with no explanation from your teacher? Many of us wondered how we could improve if we didn’t

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  8. That’s the nice way of putting it. My friends, even my husband, they all say that I’m hyper-critical. I just see myself as an informed consumer who isn’t afraid to stick to companies that provide goods and services that get me exactly what I want, exactly the way I want them. And that’s why I’m

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Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
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 March 10, 2022

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