Real Talk

Business Blog

  1. One of the main differences between traditional stores and ecommerce retail is the absence of physical interaction. A benefit of in-store retail displays is that they help you draw the customer’s attention to certain items. Because of this, they play a pivotal role in driving conversions. But despite the opportunity that retail displays offer, many brick-and-mortar

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  2. A night in a hotel, whether it’s 5 stars or a quaint, boutique style hotel, can either be a night of rejuvenation and relaxation or a total nightmare. With the success of AirBnB, many people are forgoing rolling the dice with hotels and choosing to stay in these alternatives. With such fierce competition, differentiating yourself

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  3. There’s a lot more that happens at a dealership than just selling cars. From up-selling oil changes to tires, there are ample opportunities for dealerships to capture a sale. Unfortunately, for one reason or another, those sales fall short. For some dealerships, that’s just the way things are, and the idea of a sale is

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  4. GameFilm® is the future. Companies are cutting training costs by utilizing this familiar practice commonly utilized by athletes. One of the many reasons why companies have adopted Reality Based Group’s GameFilm® technology and techniques is the cost effectiveness of utilizing replay to train new and current employees. According to a report in 2014 by the

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  5.   Defining excellent customer service in your restaurant can be difficult. You wouldn’t expect the same level of service from a fast food restaurant as you would a fine dining establishment. However, as the restaurant industry continues to expand and evolve, the segments are not always clearly defined. With the rise of family-owned and small

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  6. If you are the owner or manager of a restaurant there is only one thing you really want, that is happy customers that will return over and over again. There are a number of ways to keep your customers coming back for more, so we went on a quest to find some of the best

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  7.   You never want to leave a bad taste in the customer’s mouth. From poor food to a poor experience, there’s a wide range of opportunities for you to potentially fail. Consistency is key to a successful restaurant. At a restaurant, customers expect delicious food, prompt and kind service, as well as an engaging atmosphere.

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  8.   While online reviews are a crucial part of maintaining a successful business, there’s a lot of speculation on the validity of each review. Also, online reviews fail to capture important information that your team could use to educate and train employees as many reviews are impacted by personal biases. Mystery shopping helps fill in

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Shoppers Blog

  1. Anyone who’s ever rented an apartment or duplex can tell you stories about their quests for shelter that will keep you spellbound for hours. Anecdotes range from unbelievably positive experiences of beachfront properties rented for pennies on the dollar to kooky neighbors and managers to the most bizarre properties and amenities you’ve ever heard of.

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  2. Retailers are the backbone of America’s economy. Whether the latest economic reports tell you the country’s in a fiscal upswing or decline, you’ll still find it challenging to locate a good parking space at the mall on any given Saturday. To maintain a competitive edge, retailers need to keep one step ahead of their rivals.

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  3. Interpreting shopper report instructions can be tricky, especially when it comes to narratives. When the directions state, “Describe in detail your shopping experience,” that leaves the word “detail” up to interpretation. Many shoppers fall into one of two categories when writing narratives: Too little detail or too much detail. The former write statements such as,

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  4. One of the best aspects of mystery shopping is that it’s fun, an everyday interaction enhanced by objective analysis, rewards and payment. You get to try new restaurants, valet park for free, maintain your vehicle at substantial discounts – all in all, one of the better jobs you’ll ever have. But like most jobs, there

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  5. Scoring: How to Get High Marks on a Mystery Shopper Report Remember how frustrating it was in grade school to get a grade of A- or B- instead of just an A or a B on a book report with no explanation from your teacher? Many of us wondered how we could improve if we didn’t

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  6. That’s the nice way of putting it. My friends, even my husband, they all say that I’m hyper-critical. I just see myself as an informed consumer who isn’t afraid to stick to companies that provide goods and services that get me exactly what I want, exactly the way I want them. And that’s why I’m

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  7.   Trying to find a parking spot in a metropolitan area can be frustrating, especially around busy venues like big hotels and hospitals. As you search for people approaching their cars to depart and soon find yourself several blocks from your destination, the sight of sharply dressed valets beckons you to let them solve your

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  8. Pets have always been a big part of many people’s lives and in recent years have been scientifically proven to contribute to the psychological and mental well-being of many. Whether you prefer the unconditional, energetic loyalty of a dog or the detached, subdued company of a cat, keeping your pet happy and healthy is important.

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