Real Talk

Business Blog

  1. With over half of consumers claiming they would willingly pay more for improved customer experience, businesses of all sizes are finding it increasingly important to pay more attention (and invest more resources) to service and support, not just the quality of their product. In today’s social media world, a negative customer experience has wide-ranging results, potentially

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  2. While online shopping is extremely popular, about half of today’s consumers still prefer to shop at traditional stores where they can see and feel the item prior to purchase and interact with salespeople. And today, cultivating and improving the customer experience is one of the most crucial tasks currently facing owners of brick-and-mortar businesses. Brands

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  3.   There’s little doubt about the impact the customer experience has on business success. It leaves one to wonder how bad customer experiences still exist, practically everywhere. Many business owners aren’t interested in looking beyond their financial reports to expose the problems in the customer experience they provide. And sometimes when they do finally see

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  4. One of the main differences between traditional stores and ecommerce retail is the absence of physical interaction. A benefit of in-store retail displays is that they help you draw the customer’s attention to certain items. Because of this, they play a pivotal role in driving conversions. But despite the opportunity that retail displays offer, many brick-and-mortar

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  5. A night in a hotel, whether it’s 5 stars or a quaint, boutique style hotel, can either be a night of rejuvenation and relaxation or a total nightmare. With the success of AirBnB, many people are forgoing rolling the dice with hotels and choosing to stay in these alternatives. With such fierce competition, differentiating yourself

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  6. There’s a lot more that happens at a dealership than just selling cars. From up-selling oil changes to tires, there are ample opportunities for dealerships to capture a sale. Unfortunately, for one reason or another, those sales fall short. For some dealerships, that’s just the way things are, and the idea of a sale is

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  7. GameFilm® is the future. Companies are cutting training costs by utilizing this familiar practice commonly utilized by athletes. One of the many reasons why companies have adopted Reality Based Group’s GameFilm® technology and techniques is the cost effectiveness of utilizing replay to train new and current employees. According to a report in 2014 by the

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  8.   Defining excellent customer service in your restaurant can be difficult. You wouldn’t expect the same level of service from a fast food restaurant as you would a fine dining establishment. However, as the restaurant industry continues to expand and evolve, the segments are not always clearly defined. With the rise of family-owned and small

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Shoppers Blog

  1. Here are 6 Things to Avoid Doing as an Undercover Mystery Shopper So-called “regular” jobs typically come with a description of duties you’re required (or at least expected) to perform on regular basis, from hourly to weekly or monthly. One of the appeals of mystery shopping is every assignment is different. Even if you shop the

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  2. Every wonder how to make extra money as a mystery shopper? Well we might have the perfect solution for you. When shopping with RBG, many of the assignments are for goods and services you and your family already use on a regular basis. By incorporating your wants and needs into assignments, you’ll be putting money in your pocket every

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  3. They already know you’re out there – but they’ll never see you coming! The mighty hunter stalks his prey. He is not seen, and he is not heard. Not until he strikes – but by then it’s too late. He’s already paid for his purchase and is out of the store, writing his report. Undercover

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  4. One of the questions we get the most often from shoppers is regarding their grades. Our shoppers are top of the line, and most of them will get a grade of 10/10 points on their shops. If we see something that could use improvement, our Quality Assurance editing team will generally lower that grade by

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  5. There Is Such a Thing as a Free Lunch… And You’ll Get Cash In Your Pocket Too! You don’t have to wait for your birthday to get a free meal. You get free meals at some of your favorite eateries year round through mystery shopping.  Eating out is a treat. Whether grabbing a quick bite while

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  6. Between being bombarded with ads for all kinds of cars and trucks and friends, family and celebrities measuring happiness and success by what’s parked in their garages, vehicles are a huge part of today’s society. If you have an interest in new cars, signing up to perform RBG auto dealership mystery shopping jobs will not

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  7. Unlike retail stores and restaurants, banks are constantly challenged to attract new customers and retain their client base. Stores and eateries can offer discount coupons or add new items to their inventory to increase business; while banks are left with little more than competitive interest rates to get attention, which is why many used to

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  8. Tuition fees keep rising, options for major/concentrated areas of study are constantly expanding, and Spring Break celebrations are more entertaining than ever. The one variable that never changes for college kids is the plight of the so-called starving students. No, they aren’t really starving but it’s rare to find a college student who doesn’t lament

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Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
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 Posted by Chase

 February 9, 2021

Customer Experience Strategies for 2021

 Posted by Mo Cross

 January 11, 2021

3 Crucial Challenges Convenience Stores Face in 2020

 Posted by Chase

 October 14, 2020

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