Our Leadership Team

At Reality Based Group, we’re passionate about the customer experience. Get to know more about the leaders of our team and why the customer experience is important to them. A few of them might even divulge their dream superhero power.

Featured Clients|A selection of some of our wonderful clients. Case studies »

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

Using Mystery Shopping To Coach And Train

 Posted by Candace G.

 April 17, 2018

3 Ways Mystery Shopping Can Increase Average Ticket Amount

 Posted by Phillip Townsend

 April 10, 2018

Before The Sales Floor: Monitoring Phone Calls And Web Leads

 Posted by Phillip Townsend

 April 3, 2018

Contact Us »