Real Talk

Mystery shopping also works in the

“Mystery shopping also works in the online retail environment. It serves the same purpose of identifying concerns and ensuring the customer experience matches what the brand envisages.”

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
How to Improve Grocery Store Customer Experience

 Posted by Chase

 February 9, 2021

Customer Experience Strategies for 2021

 Posted by Mo Cross

 January 11, 2021

3 Crucial Challenges Convenience Stores Face in 2020

 Posted by Chase

 October 14, 2020

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