Real Talk

Mystery shopping also works in the

“Mystery shopping also works in the online retail environment. It serves the same purpose of identifying concerns and ensuring the customer experience matches what the brand envisages.”

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
The Importance of BOPIS and Four Ways To Improve It

 Posted by Mo Cross

 May 17, 2021

How to Improve Grocery Store Customer Experience

 Posted by Chase

 February 9, 2021

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