Real Talk

Call centers sit on the frontline

“Call centers sit on the frontline of customer experience where they provide sales, support, and customer service functions. They’re often customers’ first — and sometimes their only — human interaction with a company.”

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
Mystery shopping for Convenience Stores

 Posted by seo-admin

 March 10, 2022

The Importance of BOPIS and Four Ways To Improve It

 Posted by Mo Cross

 May 17, 2021

Contact Us »