Real Talk

It’s more expensive to acquire

“It’s more expensive to acquire a new customer than it is to keep an existing one. So valet and parking operators need to focus on customer retention and loyalty. The best way to do that is to understand how customers’ needs change and set themselves up to best meet those needs.”

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
Bank Mystery Shopping— Redesign Retail Banking

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The Importance of Customer Experience

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