Real Talk

RBG has consistently delivered above expectations

“We have been utilizing Reality Based Group™ since 2006 and they have exceeded all expectations with their deliverable. We use RBG to provide mystery shopping at each of our stores nation wide. We have grown rapidly over the past 3 years and RBG has been there to support and adjust the program with ease, consistently delivering above expectations. I know that our relationship with Reality Based Group™ has allowed us to further fulfill our mission of delivering above expectations within our customer experience and training. What they do is part and parcel of any customer-facing position. This program provides us with the metrics that we need to continue our rapid growth while delivering exceptional customer service at the field level.”

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

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