Real Talk

Reality Based Group is truly a world‐class organization.

“K&N Management has been awarded the highest presidential honor for quality and excellence, the Malcolm Baldrige National Quality Award. We were selected for our cutting edges processes that are unique. We strongly believe that our relationship with Reality Based Group made this possible. Since the inception of the GameFilm® program, we have seen an increase in our guest satisfaction ratings. The program has become one of the most accurate measurement tools we use for cashier process adherence and hospitality. It has allowed us to implement full time “Replay” positions, which have continued to improve our measurement tools and processes. Reality Based Group is truly a world‐class organization. We will absolutely be continuing our partnership with them in the future and are happy to endorse their company and services without hesitation.”

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
7 Benefits of Retail Video Mystery Shopping

 Posted by judy pugh

 April 13, 2019

How to Handle Common C-Store Customer Service Problems

 Posted by judy pugh

 March 30, 2019

Contact Us »