Telecommunication Industry Mystery Shopping Services

Telecommunications Mystery Shopping & Customer Experience Solutions

The telecommunications industry helps link our world. If you work in the telecommunications industry providing your customers with the best experience possible is the way to set yourself apart from your competition. Reality Based Group can help you ensure you’re delivering this type of experience to your customers reliably and consistently. Our closed loop program design was created to deliver ROI and can be tailored to meet your exact objectives. We help guide you through every step of the process including crucial employee training and coaching. With the aid of solutions like video mystery shopping, written mystery shopping, phone mystery shopping, customer satisfaction surveys and more can help your telecom business provide the type of customer experience that will help you gain new customers while retaining your current customers.

Telecommunications Mystery Shopping Insights & Solutions

At RBG, we provide the solutions that can turn a satisfactory customer experience into something that exceeds your customers’ expectations. With these telecommunications mystery shopper and related solutions, you can increase customer loyalty while improving the bottom line. We work to collect and measure the right data so you know you’re getting the results you want.

• GameFilm® – Video Mystery Shopping
  Avoid the chance of “he said, she said” with GameFilm®, the original video mystery shopping solution invented by our founder.
• Mystery Shopping Plus – Written Mystery Shopping
  Mystery Shopping Plus focuses on expert scorecard design, which allows our experienced telcom mystery shoppers to evaluate your business.
• Real Calls™ – Phone Mystery Shopping
  Real Calls™ assesses your phone interactions with customers and pinpoints areas for improvement.
• Real Feedback™
  Real Feedback™ takes the customer satisfaction survey to the next level with RBG’s tried and true techniques.
• Additionally, any of our solutions can be combined as necessary to fit your needs.

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Why Choose RBG over other Telecommunication Mystery Shoppers?

RBG has provided telecommunications mystery shopping for more than twenty years and we are experts in the customer experience. We tailor all our programs with your exact needs in mind so you can be guaranteed your objectives stay at the forefront. We focus on specialized scorecard design, allowing us to collect the right data and let you concentrate on actionable, revenue-driving behaviors that increase the bottom line.

We’re passionate about evolving customer experience at RBG. We know our success is your success and want to help you improve today. Our telecommunication mystery shopping solutions can do just that. Get in touch with us to begin creating your unique program customized to meet your needs and help you gain valuable insights about your business.