Industries Served

The best come to us because we deliver the best ROI. It doesn’t matter the client or the industryour solutions are based on real data and actionable insights that turn CX weaknesses into CX strengths.

Restaurants and Bars

As a restaurant owner or manager, you strive to provide impeccable service. But how do you know if your guests are really experiencing the best?

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With over twenty years of experience perfecting the customer experience, we can improve your automotive business.

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There are many great ways to get your customers in the door, but how do you keep them coming back? How do you build customer loyalty?

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Convenience Stores

Customers are spending and they are looking for an experience that is: fast, safe, and clean. Ensuring the customer experience is as easy and positive as possible helps you drive revenue and increase profit.

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We can help you turn an average trip to the supermarket into something that will convert your customers into loyal, repeat shoppers.

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With more than twenty years of experience in home building mystery shopping, we are experts at helping you improve your customer experience.

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Hotel mystery shopping is still the number one way to shed light on the improvements your company needs to make to compete in such a tough industry.

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Higher Education

Ever wonder what prospective students experience during the admissions process or visit to your school? With Mystery Shopping, you can see firsthand and get unfiltered feedback to make critical changes.

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We know you want your customers’ banking experience to be a great one. Here at Reality Based Group™, we utilize GameFilm® technology to improve your processes and boost customer service.

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Client Partners

Amazon logo
Ferrari logo
Nike logo
7-Eleven logo
Texas Roadhouse logo
Chick-fil-A logo
Under Armour logo
BMW logo
The Fresh Market logo
The Four Seasons Hotels logo
Mercedes logo
Yankees logo
Whole Foods logo
Starbucks logo
Lowe’s logo
Pizza Hut logo


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Ten Ways to Take your Customer Experience from Good to GREAT.

You can put a price on the difference between a good customer experience and a great customer experience. The companies that invest and prioritize their CX gain customer loyalty, repeat business and a high ROI. Here are 10 tips to help you improve your CX based on our learnings over…