Looking for mystery shopping opportunities?
If so, RBG has a solution for you. We conduct both written and video mystery shops throughout the United States and Canada and we are constantly growing. RBG prides itself on recruiting and retaining the best shoppers: those that have fantastic grammar and writing skills, and the highest of ethical standards. So if this sounds like you, please keep reading.
As the founders of video mystery shopping, we are among the best out of the top secret shopping companies in the industry. We are constantly being recognized for industry excellence and we are rated A+ with the BBB. Don’t just take our word for it. Check out our testimonials from our wonderful secret shoppers. If you are interested in learning more, then check out our shopping with RBG page to get to know us a little better.
Our ideal mystery shopper
We are always looking for new secret shoppers to join our wonderful team. If the following sounds like you, then we want you to join our team!
- You love being a consumer
- You have a positive attitude
- You want to contribute to the evolution of customer experience
- You are always polite to service representatives
- You remain observant at all times
- You have strong time management skills and are always punctual
- You are always motivated and have a passion for success
- You take pride in your work and you strive for continuous improvement
- You are articulate and have strong English writing skills
Our ideal auditor
If you have the above qualities as a mystery shopper and would like to take your earnings one step further, consider becoming an Auditor with RBG.
- You can contribute more time than required for a typical mystery shop
- You can commit to weekly assignments and meet tight deadlines
- You are detail oriented and meticulous in your work and take pride in a job well done
- You have access Microsoft Excel and are comfortable using to complete assignments
- You have reliable transportation and a flexible schedule
Not sure if mystery shopping with RBG is right for you? Check out our mystery shopper FAQ page to learn more about the process. If you would like to sign up for a new account on the Reality Based Group (formerly GameFilm Consultants) online system, or if you’re not sure if you have an account on our online system, please enter your email account below and we will search to see if you have an account (only one account per email address). If you are interested in becoming a video mystery shopper please visit our video scout page.
We look forward to working with you!
We work with the best companies and the best people work with us
As pioneers in the Customer Experience industry, our methods, technology innovations and data have become the gold standard. But more importantly, we deliver real results and real ROI for our clients. Our client list and track record for their success speaks for itself.
But we are not ones to rest on our laurels. We are always optimizing, reinventing and asking the tough questions to give us the most accurate, most actionable data for our clients. We call it Undefeated CX – customer experience that out-thinks, out-hustles and out-performs the competition.
A key component of our success is our shoppers. We believe excellence attracts excellence. That’s why we make a commitment to providing industry leading training combined with the opportunity to perform as many shops per month as desired and we pay on time. We take care of our shoppers so they deliver for our clients.
“I am really pleased with the service level and responsiveness of RBG! Not only are they armed with tools to help us achieve our very best in service, they are willing to customize the program for our culture. This experience is like no other I’ve experienced with other companies! Simply put – Better than I could have dreamed! Possibly THE BEST PARTNER I EVER HAD!”
“We’ve found that Reality Based Group’s GameFilm solution is one of the most valuable tools our sales team could ever use for identifying areas for improvement in the field. The applications of reality-based video capture extends far beyond the obvious and will continue to be an asset as we strive to continue to be the leader in our industry and deliver unmatched products and services to our customers.”
“We have seen an increase in our overall customer service. I know that our relationship with RBG has allowed us to further fulfill our mission of delivering above expectations within our customer experience and training programs. RBG is simply the best customer experience management provider on the market today.”
“RBG has exceeded our expectations with our onsite and retail audit mystery shops. They were helpful and flexible in creating our custom scorecards. RBG was easy to work with as our day-to-day operations evolve and change. Their reporting system has shown us great insight into our customers' in-store experience. Our Customer Success Manager responds quickly to all our inquiries and communicates with us frequently. We look forward to many more years with RBG.”
“RBG has been a key partner with Nike’s MPO Digital North America. Through this partnership, RBG has helped us grow our secret shopping and benchmarking programs. RBG’s commitment and flexibility has enabled us to flag key Nike supply chain issues, ensured we have the right information to drive root cause closure, and allowed us to quickly conduct special testing for changes or troubleshooting. In addition, the benchmarking work done has provided key market insights as well as a consistent framework for comparing Nike’s supply chain performance to our competitors and market leaders.”
“RBG and their GF program delivered remarkable results. We implemented the GF program and used their coaching to achieve a record increase in sales conversions.”
“Working with RBG has been a great experience. They practice what they preach by delivering exceptional customer service and always going the extra mile. They truly simplify the way that mystery shopping is done.”
“Their timeliness, speed to market and results driven approach was exactly what I was looking for in a resource The metrics & analytics they provide complement their front-end resources and with RBG’s support we are able to deploy and report on surveys faster than before. Everything is concise and easy to use; RBG does all of the work! Their timeliness, speed to market and results driven approach was exactly what I was looking for in a resource.”
“After 3 months of running the GameFilm program, we began to see an increase in our quality of service being provided as well as an increase in revenue production. As our company grows, using a quality assurance program like GameFilm will be critical in order to hit our goals. As far as the service committed they have exceeded my expectations.”
“What we love about Gamefilm is the use of actual video footage (instead of just a photograph) when our team is being evaluated during their work performance. We can see every single interaction and then, later on, we use the video footage as an effective coaching tool, where we identify both the positives and areas of opportunity. With the use of the videos, we work towards improving the overall guest experience in all of our Merchandise Locations.”
“The reports and shops were extremely helpful to see where our stores were and helped us put a program together to help our franchisees.”
“Finally, it's a program that's real, and that we can trust....Even when it's a bad shop, we can look at it say, it's a real score.”
“I wanted to take a moment to let you know how much Lexus appreciates the nine (9) years of partnership with Shoppers’ Critique International (SCI), a division of Reality Based Group. SCI has managed numerous programs for us and has consistently delivered actionable results in a user-friendly reporting system. Shoppers’ Critique truly cares about Lexus success and is always supportive and responsive to our needs with a constant eye on improvement. The flexibility and understanding of the entire SCI team to meet our specific needs is a very significant benefit.”
Who We Serve
Restaurants and Bars
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Customers are spending and they are looking for an experience that is: fast, safe, and clean. Ensuring the customer experience is as easy and positive as possible helps you drive revenue and increase profit.Learn More
We can help you turn an average trip to the supermarket into something that will convert your customers into loyal, repeat shoppers.Learn More
With more than twenty years of experience in home building mystery shopping, we are experts at helping you improve your customer experience.Learn More
Hotel mystery shopping is still the number one way to shed light on the improvements your company needs to make to compete in such a tough industry.Learn More
Ever wonder what prospective students experience during the admissions process or visit to your school? With Mystery Shopping, you can see firsthand and get unfiltered feedback to make critical changes.Learn More
We know you want your customers’ banking experience to be a great one. Here at Reality Based Group™, we utilize GameFilm® technology to improve your processes and boost customer service.Learn More
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