We are RBG.

For over 25 years, we’ve been studying film analyzing millions of customer interaction. We accurately identify your CX opportunities and give you tools to create long-lasting, real ROI. We tell you what you need to hear. We show you what you need to see.

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Real Stories. Real Results.

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WHY RBG.

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RBG. Client Partner’s Highlight Reel

RBG. Client Partner’s Highlight Reel

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Dedicated Client Partnership in Mystery Shopping

Dedicated Client Partnership in Mystery Shopping

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Torchy’s Experiences The Positive Impact Of Secret Shopping

Torchy’s Experiences The Positive Impact Of Secret Shopping

CLIENT PARTNERS.

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Secret Shops Improves Texas Roadhouse’s Guest Experience

Secret Shops Improves Texas Roadhouse’s Guest Experience

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See What Your Customers See With Video Mystery Shopping, GAMEFILM®.

See What Your Customers See With Video Mystery Shopping, GAMEFILM®.

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Customer Experience Starts With Employee Experience – Discussion with our Goodwill Partners

Customer Experience Starts With Employee Experience – Discussion with our Goodwill Partners

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Great Customer Experience Starts with Great Employee Experience.

Great Customer Experience Starts with Great Employee Experience.

GAMEFILM.

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Video Secret Shops Help Run Your Business Better

Video Secret Shops Help Run Your Business Better

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The Benefits of GAMEFILM®, Video Mystery Shopping in the QSR Industry

The Benefits of GAMEFILM®, Video Mystery Shopping in the QSR Industry

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Secret Shops Are A Critical Tool To Bring Business Initiatives To Life.

Secret Shops Are A Critical Tool To Bring Business Initiatives To Life.

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You Can’t Argue With Video Mystery Shopping – GAMEFILM® – Check out our partner CAR-MART

You Can’t Argue With Video Mystery Shopping – GAMEFILM® – Check out our partner CAR-MART

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Video Mystery Shopping, GAMEFILM®, Is Best – Conversation with Flavor from The Ice Cream Museum

Video Mystery Shopping, GAMEFILM®, Is Best – Conversation with Flavor from The Ice Cream Museum

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Film Doesn’t Lie – Video Mystery Shopping, GAMEFILM® – Thomas Morstead – NFLPA

Film Doesn’t Lie – Video Mystery Shopping, GAMEFILM® – Thomas Morstead – NFLPA

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Video Mystery Shopping, GAMEFILM® captures emotion!

Video Mystery Shopping, GAMEFILM® captures emotion!

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Video Mystery Shopping, GAMEFILM® The Great

Video Mystery Shopping, GAMEFILM® The Great

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Written Shops vs. Video Mystery Shopping, GAMEFILM®

Written Shops vs. Video Mystery Shopping, GAMEFILM®

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Ten Ways to Take your Customer Experience from Good to GREAT.

You can put a price on the difference between a good customer experience and a great customer experience. The companies that invest and prioritize their CX gain customer loyalty, repeat business and a high ROI. Here are 10 tips to help you improve your CX based on our learnings over…

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Mystery Shopping Revealed: The Secrets Behind Cinnabon’s Impressive Guest Experience Transformation

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How Video Mystery Shopping Played a Key Role in the Success of Goodwill Industries

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Elevating Customer Experience with Video Mystery Shopping – Unleash the Power of GAMEFILM®

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