We are RBG.

For over 25 years, we’ve been studying film analyzing millions of customer interaction. We accurately identify your CX opportunities and give you tools to create long-lasting, real ROI. We tell you what you need to hear. We show you what you need to see.

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WHY RBG.

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Why Our Partners Love RBG.

Why Our Partners Love RBG.

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RBG. Client Partner’s Highlight Reel

RBG. Client Partner’s Highlight Reel

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Dedicated Client Partnership in Mystery Shopping

Dedicated Client Partnership in Mystery Shopping

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Torchy’s Experiences The Positive Impact Of Secret Shopping

Torchy’s Experiences The Positive Impact Of Secret Shopping

CLIENT PARTNERS.

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Secret Shops Improves Texas Roadhouse’s Guest Experience

Secret Shops Improves Texas Roadhouse’s Guest Experience

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See What Your Customers See With Video Mystery Shopping, GAMEFILM®.

See What Your Customers See With Video Mystery Shopping, GAMEFILM®.

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Customer Experience Starts With Employee Experience – Discussion with our Goodwill Partners

Customer Experience Starts With Employee Experience – Discussion with our Goodwill Partners

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Great Customer Experience Starts with Great Employee Experience.

Great Customer Experience Starts with Great Employee Experience.

GAMEFILM.

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Optimize Your CX Performance with GAMEFILM for Business

Optimize Your CX Performance with GAMEFILM for Business

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Video Secret Shops Help Run Your Business Better

Video Secret Shops Help Run Your Business Better

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The Benefits of GAMEFILM®, Video Mystery Shopping in the QSR Industry

The Benefits of GAMEFILM®, Video Mystery Shopping in the QSR Industry

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Secret Shops Are A Critical Tool To Bring Business Initiatives To Life.

Secret Shops Are A Critical Tool To Bring Business Initiatives To Life.

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You Can’t Argue With Video Mystery Shopping – GAMEFILM® – Check out our partner CAR-MART

You Can’t Argue With Video Mystery Shopping – GAMEFILM® – Check out our partner CAR-MART

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Video Mystery Shopping, GAMEFILM®, Is Best – Conversation with Flavor from The Ice Cream Museum

Video Mystery Shopping, GAMEFILM®, Is Best – Conversation with Flavor from The Ice Cream Museum

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Film Doesn’t Lie – Video Mystery Shopping, GAMEFILM® – Thomas Morstead – NFLPA

Film Doesn’t Lie – Video Mystery Shopping, GAMEFILM® – Thomas Morstead – NFLPA

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Video Mystery Shopping, GAMEFILM® captures emotion!

Video Mystery Shopping, GAMEFILM® captures emotion!

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Video Mystery Shopping, GAMEFILM® The Great

Video Mystery Shopping, GAMEFILM® The Great

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Reality Based Group Partners with Wayback Burgers to Enhance Customer Experience

AUSTIN, Texas, May 20, 2025 /PRNewswire/ -- Reality Based Group (RBG), realitybasedgroup.com , a leading tech-enabled video mystery shopping and customer experience improvement firm, has announced an exciting new partnership with a "better burger" chain, Wayback Burgers. This collaboration is aimed at staying consistent with Wayback Burgers mission to create a culture of belonging by…

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How Does Personalization Change the Way Customers Experience Your Business?

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What’s the Real Impact of Monitoring Customer Service in Your Business?

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Improving Customer Experience – How to boost satisfaction?

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