GameFilm® camera thumbnail


Film doesn’t lie. As the pioneers of mystery video shopping, we know the power of video. With GameFilm® for Business, your company is provided with video powered by customer perspectives in order to better data and in turn, better CX.  

Mystery Shopping thumbnail image

Mystery Shopping

Our mystery shopping programs allow you access to simple, objective observations of your staff and operations—through the lens of professional, undercover shoppers. We have highly effective and customized video, online, written, and phone programs specifically curated for your specific CX needs.

VR mystery shopping headset thumbnail

Virtual Reality

Virtual Reality Training is a cutting-edge, first-person, interactive program that gamifies customer service training for you while giving your team an invaluable advantage. Acting as more than just a training toolVRT can provide an experiential experience transporting anyone into your retail space.

Mystery shopping digital audit thumbnail


Understanding how business is performing is essential—but it’s only half of the equation. In order to have a real competitive advantage, you must first know your competition. After that—nothing will keep you better informed than our competitive web and retail analysis program when it comes to your competitor’s behaviors and prices

Mystery shopping training clipboard


We create customized training programs focused on one thingresults. Gamified Training reinvents the typically boring training process with an engaging, game design to keep your employees engaged, interested, and entertained. Our coaching programs at RBG are just as inventive and engagingwith 1 on 1 live coaching sessions, as well as digital coaching sessions to walk you through each step of our process.


Subscribe to our newsletter for news, updates, and deals.

This field is for validation purposes and should be left unchanged.

Ten Ways to Take your Customer Experience from Good to GREAT.

You can put a price on the difference between a good customer experience and a great customer experience. The companies that invest and prioritize their CX gain customer loyalty, repeat business and a high ROI. Here are 10 tips to help you improve your CX based on our learnings over…