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Our Mission

To deliver 'reality-based' continuous improvement programs that create world-class customer experiences. 

Our Vision

To be the first thought every best-in-class company leader has when thinking about how to improve their customers' experience. 

Our Values

Accountability · Continuous Improvement · Empowerment · Innovation · Integrity · Teamwork · Winning

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
Online Mystery Shopping 101

 Posted by Phillip Townsend

 February 12, 2018

Effective Automotive Sales Meetings Driven by Mystery Shopping

 Posted by Phillip Townsend

 February 1, 2018

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