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Our Mission

To deliver 'reality-based' continuous improvement programs that create world-class customer experiences. 

Our Vision

To be the first thought every best-in-class company leader has when thinking about how to improve their customers' experience. 

Our Values

Accountability · Continuous Improvement · Empowerment · Innovation · Integrity · Teamwork · Winning

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

Driving Retail Sales with Video Mystery Shopping

 Posted by Phillip Townsend

 January 10, 2018

Improve After-Sales Service with Mystery Shopping

 Posted by Phillip Townsend

 December 29, 2017

Coaching Easily During Shift Change

 Posted by Phillip Townsend

 December 18, 2017

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