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Our Mission

To deliver 'reality-based' continuous improvement programs that create world-class customer experiences. 

Our Vision

To be the first thought every best-in-class company leader has when thinking about how to improve their customers' experience. 

Our Values

Accountability · Continuous Improvement · Empowerment · Innovation · Integrity · Teamwork · Winning

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

The Necessity of FOH and BOH Audits

 Posted by Phillip Townsend

 March 7, 2018

Online Mystery Shopping 101

 Posted by Phillip Townsend

 February 12, 2018

Effective Automotive Sales Meetings Driven by Mystery Shopping

 Posted by Phillip Townsend

 February 1, 2018

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