At Reality Based Group, we invite you to learn more about our approach and revolutionary customer experience solutions. Whether it’s a news story or our latest ebook, you can find RBG news and publications here.


Check out KEYE TV CBS Austin’s companion stories on RBG below. Watch or read their first story, “Some secret shoppers now using hidden cameras.”

Watch more or read KEYE TV’s second story, “Get paid to shop: What it’s like to be a mystery shopper.”

Watch our Executive Vice President, Renee DeSantis, talk about our GameFilm® video mystery shopping and written mystery shopping programs on Good Morning America.



Learn more about mystery shopping with our first ebook “A Quick Start Guide to Mystery Shopping Programs.” Whether you’re new to mystery shopping or want to learn more about how mystery shopping can help your business, our guide covers the basics and lets you explore different types of mystery shopping and their advantages.


Explore the customer experience and its role in differentiating your business from the competition with our second ebook “Is Customer Experience the Last Differentiator?” With expert interviews and insights from Shep Hyken, Colin Shaw of Beyond Philosophy, Loyalty360’s Mark Johnson and Gini Quiroz of K&N Management, we answer exactly how essential delivering a great customer experience is to your success.

Featured Clients|A selection of some of our wonderful clients. Case studies »

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

How to Improve Grocery Store Customer Experience

 Posted by Chase

 February 9, 2021

Customer Experience Strategies for 2021

 Posted by Mo Cross

 January 11, 2021

3 Crucial Challenges Convenience Stores Face in 2020

 Posted by Chase

 October 14, 2020

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