More Case Studies

Under Armour

Under Armour’s overall Customer Experience score improves by 15%.

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Cinnabon sees a 17% increase in up-selling behavior by moving to weekly shops.

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In 3 Months, Drybar sees 100% Franchise Participation and a 15% decrease in Customer Complaints.

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Goodwill organization increases profit by 8% while using Mystery Shopping solutions.

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K&N Management

RBG’s Mystery Shopping solution helps our client win the Malcolm Baldridge Award.

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Cal’s sees a 9% increase in a single quarter in their overall shop score.

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Altar’d State

Altar’d State transforms the way in which their employees are trained, inventory levels are managed and customers are spoken to online. 

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Convenience Store

Convenience Store finds the top-selling drinks in order to help understand the inventory levels of each.

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Quick-service restaurants

We set out to complete the most accurate Customer Experience study ever at the top 20 Quick Service Restaurants (QSR) in the country.

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RBG. Audits Give Starbucks ‘A Latte’ Valuable Data

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Torchy’s Tacos

Upon completion of the program, Torchy’s Taco had real data in hand and identified areas of improvement for their stores.

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Ten Ways to Take your Customer Experience from Good to GREAT.

You can put a price on the difference between a good customer experience and a great customer experience. The companies that invest and prioritize their CX gain customer loyalty, repeat business and a high ROI. Here are 10 tips to help you improve your CX based on our learnings over…