Case
Studies

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Under Armour

Under Armour’s overall Customer Experience score improves by 15%.

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Cinnabon

Cinnabon sees a 17% increase in up-selling behavior by moving to weekly shops.

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Drybar

In 3 Months, Drybar sees 100% Franchise Participation and a 15% decrease in Customer Complaints.

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Goodwill

Goodwill organization increases profit by 8% while using Mystery Shopping solutions.

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K&N Management

RBG’s Mystery Shopping solution helps our client win the Malcolm Baldridge Award.

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Cal’s

Cal’s sees a 9% increase in a single quarter in their overall shop score.

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Altar’d State

Altar’d State transforms the way in which their employees are trained, inventory levels are managed and customers are spoken to online. 

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Convenience Store

Convenience Store finds the top-selling drinks in order to help understand the inventory levels of each.

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How to Improve Grocery Store Customer Experience

How do you Improve Grocery Store Customer Experience? As a grocery store owner or manager, you take pride in your building and the products and produce you provide. Most importantly, you understand that the customer experience is what makes your store stand out.  Does grocery store mystery shopping still work?…