Partnering with RBG

Trusted Partner

Our approach to providing any service begins with listening and understanding your business and goals. We have to start with the end in mind when building any program so that we can ensure we know what success will look like.

A Passion for Excellence


While RBG utilizes mystery shopping as a tool, we extend well beyond a typical third party evaluation company. We firmly believe in a holistic approach to understanding what’s “really happening” on the front lines of our partner’s business.

We pride ourselves on our integrity and non-negotiable promise to deliver believable, accurate and actionable results. As stated, this starts with uncovering our partner’s needs, but more than that, anticipating needs not yet known, as well as providing strategic insights that leverage our 23 years in business.

A Clear Vision 


We believe that the customer’s experience needs to be understood from multiple points of view:

A)    Objective, third-party opinion
B)    Subjective actual customer opinion and
C)    Internal employee opinion

One Exceptional Experience


Our programs are designed to take into account all of these perspectives and enable our customers to drive continuous improvement on the front line so that loyal customers remain loyal and new customers have a memorable experience.

Get In Touch With Us »

Featured Clients|A selection of some of our wonderful clients. Case studies »

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

Hotel Video Mystery Shopping – Improved Insights

 Posted by Candace Gasper

 August 6, 2018

How Video Mystery Shopping Can Improve Automotive Sales

 Posted by Candace Gasper

 July 10, 2018

How Companies Are Cutting Training Time By Using GameFilm®

 Posted by Candace Gasper

 July 3, 2018

Contact Us »