Amusement Park Mystery Shopping

Amusement Park Mystery Shopping & Customer Experience Solutions

There’s nothing quite like an escape to an amusement park. If you work in the amusement park industry, you know there’s nothing more important than providing a great customer experience for that escape. What better way to ensure you’re delivering that experience than with a customer experience expert like Reality Based Group as your partner? Our closed loop approach to our programs, such as amusement park mystery shopping, promises positive ROI and focused tailoring to meet your specific needs. We concentrate on your objectives from the start, so you can delight your customers and improve the bottom line. Take a proactive approach to the customer experience with RBG’s amusement park mystery shopping solutions.

Amusement Park Insights & Solutions

Data collection is just the tip of iceberg at RBG. We work hard to guarantee we’re collecting the right data by focusing on revenue-driving and actionable behaviors. Let us help you stand apart from the competition with our tried and true customer experience solutions for amusement parks, from video mystery shopping to phone mystery shopping.

• GameFilm® – Video Mystery Shopping
  The original video mystery shopping solution as invented by our Founder allows you to focus on pure improvement.
• Mystery Shopping Plus – Written Mystery Shopping
  Experienced amusement park mystery shoppers provide qualified assessments based on your unique scorecard.
• Real Calls™ – Phone Mystery Shopping
  Make sure your phone interactions with customers are being handled efficiently and pleasingly.
• Real Feedback™
  We take the traditional customer satisfaction survey to the next level with Real Feedback™.
• Additionally, any of our solutions can be combined as necessary to fit your needs.

Why Choose RBG over other Amusement Park Mystery Shoppers?

With a partner like RBG, you can trust that you’re gaining a powerful ally in the customer experience world. We have provided amusement park mystery shopping solutions for more than twenty years, giving us both the experience and expertise to transform ho-hum customer experiences into something fantastic that drives customer loyalty and ROI. We don’t just collect data; we measure, analyze and make it work for you. Moreover, we don’t believe in one-size-fits-all when it comes to any of our partners; instead, we design your program to fit your culture and achieve your unique goals.

Experience the RBG difference and see the results you want by partnering with us today. Our success is your success and we’re ready to give you the tools and direction that will make all the difference in your customer experience. From concentrating on actionable behaviors to employee training and coaching, we have the mystery shopping approach that makes dream amusement park experiences a reality. We are RBG and we want to help you evolve your customer experience today.