AUSTIN, Texas – Reality Based Group, the leader in customer experience management, has been recognized with the 2019 Greater Austin Chamber HID Global Innovation Award. RBG continues to focus on evolving the customer experience and finding better ways to deliver results with innovative products like GameFilm® for Business.

For A Second Year in a Row 

The Greater Austin Chamber Awards is the largest Central Texas business event. This is the second consecutive year that the chamber has recognized RBG. Reality Based Group received the 2018 Kendra Scott Customer Service Award for Outstanding Customer Service and Satisfaction.

The RBG team celebrating their Greater Austin Business Award win for innovation in 2019!

“Receiving an Innovation Award right now in Austin, Texas, is an incredible achievement for our team – or any one in Austin for that matter.” says Josh Stern, CEO of RBG. “It’s an honor to be recognized for the hard work we get to do that generates great results for our client partners. When we look back on this in ten years and think about what a hot spot Austin is right now, to say we won for Innovation of all things is really exciting.”

GameFilm® for Business – a product of RBG, currently utilized by over 200 top brands, is delivering accurate and measurable results. The innovative system creates action and effective coaching, relying on objective data.

About Reality Based Group
Since 1992, RBG has measured the customer experience from an objective point of view for some of the world’s most recognizable brands. Reality Based Group programs are designed to deepen customer loyalty while simultaneously increasing profitability. Our solutions include written and video mystery shopping, customer satisfaction surveys, crowdsourced customer research, manager audits, merchandising audits, competitive pricing audits, virtual reality production, and training programs. The company has its headquarters in Austin, TX.

Contact us for more information on how you can see a free video demo of your locations today.

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