Casino Mystery Shopping
Casino Mystery Shopping & Customer Experience Solutions
If you work in the casino industry, you bring fun to your customers every day. At Reality Based Group, we know a lot of work goes into creating that fun experience. Our casino mystery shopper services work hard to help you do that with our expert solutions like video mystery shopping, written mystery shopping, phone mystery shopping, customer satisfaction surveys, and more. Our closed-loop approach helps you achieve consistent and continuous improvement of the customer experience you’re delivering while improving the bottom line. We’re with you through every step of the casino mystery shopping process, making certain you collect the right data and train and coach employees with ease. Delight your customers with the help of RBG.
Casino Insights & Solutions
At RBG, we offer powerful customer experience solutions for the casino industry. We know the solutions and the approach to make casino mystery shopping work for you. Whether you’re looking to increase ROI or customer loyalty, RBG can set you apart from your competition.
- GameFilm® – Video Mystery Shopping
See your reality with real film of guests’ experiences, eliminating any subjectivity, and allowing you to concentrate on improvement. The original invented by our Founder.
- Mystery Shopping Plus – Written Mystery Shopping
Create a unique scorecard based on your goals and let our trained hotel & hospitality secret shoppers evaluate your business.
- Real Calls™ – Phone Mystery Shopping
Evaluate and analyze phone interactions with customers with Real Calls™.
- Real Feedback™
We take customer satisfaction surveys to the next level with Real Feedback™.
- Additionally, any of our solutions can be combined as necessary to fit your needs.
Why Choose RBG over other Casino Mystery Shopping Companies?
The customer experience you provide is one of the greatest differentiators you have to stand out from your competition. Choose a partner you can trust to deliver results with RBG. More than twenty years of experience with casino mystery shopping and access to the most qualified database of casino mystery shoppers in the industry has given us the expertise to fulfill your objectives.
The casino industry is a competitive one, and at RBG we recognize that our success is your success. Let us help you secure the top spot with our tried and true solutions. We concentrate on measuring actionable behaviors and training and coaching to those behaviors. We are RBG and we want to evolve your customer experience today.
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