Real Talk

News, thoughts, and musings on the evolution of Customer Experience, Mystery Shopping, and Pricing Intelligence.

Airline Mystery Shopping Boost Customer Experience


4 Ways Mystery Shoppers Can Improve Your In-Store Customer Experience


Mystery Shopping Scams – How To Protect Yourself


Once Upon A Shop: Mystery Shopping Back in the Day


Objective vs. Subjective: The Proper Voice for Shopper Reports


Announcing InstaShops


One of Those Days – Overcoming Mystery Shopping Nightmares


Dressing The Part – The Importance Of Dress As A Mystery Shopper


Shop Reports – From Inception to Client Review


Manufacturer Mystery Shopping in the Electronics World


Shop Report Rules & Restrictions Explained


A Fantastic Voyage – The Traveling Mystery Shopper


Potential Shoppers Avoid Mystery Shopping Scams


Grammar Growls: How to Write a Good Mystery Shop Report


Property Management Mystery Shopper Tips


Mystery Shopping: Extra Income for Seniors


5 Shopping Trends That Are Here to Stay


Getting Info on Contenders: Competitive Mystery Shopping Tips


What You’ve Always Wanted To Know About Mystery Shopping, But Were Afraid To Ask


The Greatest Gift of All – Mystery Shopping for the Holidays


How to Be a Confidential Mystery Shopper


The Best Apps and Resources for Mystery Shoppers


How to Use Punctuation in Your Mystery Shopping Report


The 8 Aliases of Mystery Shopping


Storage Unit Mystery Shopping


Secret Shopping Reports: Best Remarks for Sensitive Subjects


Home Builder Mystery Shopping


Convenience Store Mystery Shopping


The Rise of Mystery Shopping Companies


Phone Secret Shopping


Overview: Restaurant Mystery Shops


Competitive Mystery Shopping


Insurance Mystery Shopping


Apartment Mystery Shopping


Retail Mystery Shopping


Mystery Shopping Report Details – How Much is Too Much?


Mystery Shopping Dilemmas: Sweating the Small Stuff


4 Simple Ways to Get High Marks on Reports


Mystery Shopper Perspectives: I’m Picky


Valet Parking Mystery Shopping


Veterinary Mystery Shopping


Grocery Store Mystery Shopping


Hotel Mystery Shopping


Why Companies Secret Shop – Part 2


Why Companies Secret Shop – Part 1


5 Perks Of Secret Shopping


A Day in the Life of a Mystery Shopper


6 Things to Avoid as an Undercover Mystery Shopper


How to Make Extra Money as a Mystery Shopper


4 Ways to Stay Undercover When Mystery Shopping


Mystery Shopping Evaluation Reports: Explaining Your No Answers


Restaurant Mystery Shopping


Auto Dealership Mystery Shopping


Bank Mystery Shopping


6 Reasons Why College Students Should Be Mystery Shopping


Communicating With Your Mystery Shopping Scheduler


Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

Bank Mystery Shopping— Redesign Retail Banking

 Posted by Kathleen

 July 31, 2019

Airline Mystery Shopping Boost Customer Experience

 Posted by Kathleen

 July 31, 2019

The Importance of Customer Experience

 Posted by Angelica

 July 17, 2019

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