Consulting

At Reality Based Group, we know if you have customers you’re probably asking yourself several or all of the following questions:

  • How good is the customer experience you are currently delivering? 
  • How do you measure the customer experience? 
  • How do you improve the overall customer experience? 
  • How do you retain your customer base?  
  • How do you increase your daily revenue? 
  • How do you find, hire and train great team members?  
  • How do you retain key members of your team?  

If your organization is asking these questions, it may be time for you to consider contracting with RBG.

RBG has spent the last twenty plus years video recording interactions between customers and associates. By capturing, viewing and scoring these interactions, we have become experts concerning delivering the ultimate customer experience. Unlike other consulting service organizations that only point out a problem, RBG creates a complete solution based on our specialized assessment of your current customer experience program.

RBG has worked in nearly every industry examining customer interactions. We work with your team to build a customer experience program designed around your corporate mission and objectives. Our mission is simple – to deliver reality-based continuous improvement programs that create world-class customer experiences.

Call today to speak to one of our customer experience experts. The call is free and the results are priceless. The only thing you have to lose are your customers.

Featured Clients|A selection of some of our wonderful clients. Case studies »

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
6 Reasons Why Companies Choose Video Mystery Shopping

 Posted by Candace G.

 October 16, 2017

Beyond the Numbers with Video Mystery Shopping

 Posted by Candace G.

 October 9, 2017

Inaccurate Recall vs. Playback

 Posted by Candace G.

 October 2, 2017

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