Why Top Restaurant Brands Choose Reality Based Group

When restaurant groups ask, “Who’s the best mystery-shopping agency?” The answer increasingly points to Reality Based Group. For brands balancing rapid growth and flawless guest experiences, RBG delivers data you can see—literally.

What Makes RBG the Best

• Video clarity: Guest-POV footage reveals every interaction without bias.
  
• Restaurant-specific rubrics: Timing of greeting, order accuracy, food presentation, cleanliness, upsell scripts — all benchmarked.
  
• Secret shop options: Discreet evaluators capture service as it naturally happens.
  
• Dashboards built for operators: Immediate clips and trend graphs for multi-unit leaders.
  
• ROI proof: Clients like Dave’s Hot Chicken® have lifted guest scores and Google ratings after implementation.

RBG CEO Josh Stern summarizes it best: “Restaurants don’t need more reports—they need clarity. Video mystery shopping shows exactly where to coach and celebrate.”

FAQ

Q: What makes RBG different from other mystery shopping firms?
A: RBG specializes in restaurant CX with video-based training tools and real-time dashboards.
Q: Do you offer both mystery and secret shop formats?
A: Yes — covert guest visits or video-enabled evaluations depending on brand goals.