Real Talk

Business Blog

  1. There’s a lot more that happens at a dealership than just selling cars. From up-selling oil changes to tires, there are ample opportunities for dealerships to capture a sale. Unfortunately, for one reason or another, those sales fall short. For some dealerships, that’s just the way things are, and the idea of a sale is

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  2. GameFilm® is the future. Companies are cutting training costs by utilizing this familiar practice commonly utilized by athletes. One of the many reasons why companies have adopted Reality Based Group’s GameFilm® technology and techniques is the cost effectiveness of utilizing replay to train new and current employees. According to a report in 2014 by the

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  3.   Defining excellent customer service in your restaurant can be difficult. You wouldn’t expect the same level of service from a fast food restaurant as you would a fine dining establishment. However, as the restaurant industry continues to expand and evolve, the segments are not always clearly defined. With the rise of family-owned and small

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  4. If you are the owner or manager of a restaurant there is only one thing you really want, that is happy customers that will return over and over again. There are a number of ways to keep your customers coming back for more, so we went on a quest to find some of the best

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  5.   You never want to leave a bad taste in the customer’s mouth. From poor food to a poor experience, there’s a wide range of opportunities for you to potentially fail. Consistency is key to a successful restaurant. At a restaurant, customers expect delicious food, prompt and kind service, as well as an engaging atmosphere.

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  6.   While online reviews are a crucial part of maintaining a successful business, there’s a lot of speculation on the validity of each review. Also, online reviews fail to capture important information that your team could use to educate and train employees as many reviews are impacted by personal biases. Mystery shopping helps fill in

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  7. Are customers leaving your business with bad impressions created by employees? R-E-S-P-E-C-T: Find Out What It Means for Your Sales  Your customers want to feel that they are valued. A  recent study suggests that the power that today’s consumer holds “makes it nearly impossible for companies to sustain differentiation based solely on price or product.

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  8. Mystery shopping provides more than just information about the customer service experience – It can provide employees at all levels with valuable coaching and training that can be implemented immediately to improve the customer experience. It can also provide information about consumer trends and spending habits, which is an integral part of any business and

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Shoppers Blog

  1.   Mystery shoppers sometimes get comfortable with evaluating a certain brand and stick with that company because they’re familiar with the report formats and requirements. But if you want to make more money and expand your horizons, exploring new brands and different types of shops is necessary. You may think your mystery shopping schedulers are only

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Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
Mystery shopping for Convenience Stores

 Posted by seo-admin

 March 10, 2022

The Importance of BOPIS and Four Ways To Improve It

 Posted by Mo Cross

 May 17, 2021

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