Case Studies

Nothing speaks louder than numbers, and we’ve got those on our side.

In 3 Months, Drybar Sees 100% Franchise Participation and Customer Complaints Decrease 15%.

 

Under Armour’s Overall Customer Experience Score Improved By 15%

 

Cinnabon Sees a 17% Increase in Up-Selling Behavior by Moving to Weekly Shops

 

Texas Roadhouse Voted Americas Favorite Restaurant

 

Goodwill Organization Increases Profit by 8% While Using Video Mystery Shopping Solutions

 

RBG’s Video Mystery Shopping Solution helps Client Win the Malcolm Baldridge Award.

 

Cabela’s – Increases Ticket Sales by 20%

 

Results You Can Take to the Bank

 

International Retailer with over 2,000 Locations

 

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
3 Crucial Challenges Convenience Stores Face in 2020

 Posted by Chase

 October 14, 2020

Employee Training is Key to Customer Satisfaction

 Posted by Angelica

 September 22, 2020

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