Case Studies

Nothing speaks louder than numbers, and we’ve got those on our side.

In 3 Months, Drybar Sees 100% Franchise Participation and Customer Complaints Decrease 15%.

 

Under Armour’s Overall Customer Experience Score Improved By 15%

 

Cinnabon Sees a 17% Increase in Up-Selling Behavior by Moving to Weekly Shops

 

Texas Roadhouse Voted Americas Favorite Restaurant

 

Goodwill Organization Increases Profit by 8% While Using Video Mystery Shopping Solutions

 

RBG’s Video Mystery Shopping Solution helps Client Win the Malcolm Baldridge Award.

 

Cabela’s – Increases Ticket Sales by 20%

 

Results You Can Take to the Bank

 

International Retailer with over 2,000 Locations

 

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
The Importance of BOPIS and Four Ways To Improve It

 Posted by Mo Cross

 May 17, 2021

How to Improve Grocery Store Customer Experience

 Posted by Chase

 February 9, 2021

Contact Us »