Case Studies

Nothing speaks louder than numbers, and we’ve got those on our side.

In 3 Months, Drybar Sees 100% Franchise Participation and Customer Complaints Decrease 15%.

  Posted by Maureen Cross

  October 6, 2020

  Case Study Category

 

Under Armour’s Overall Customer Experience Score Improved By 15%

  Posted by Maureen Cross

  May 20, 2020

  Case Study Category

 

Cinnabon Sees a 17% Increase in Up-Selling Behavior by Moving to Weekly Shops

  Posted by Chase Brock

  February 21, 2020

  Case Study Category

 

Texas Roadhouse Voted Americas Favorite Restaurant

  Posted by Chase Brock

  July 6, 2015

 

Goodwill Organization Increases Profit by 8% While Using Video Mystery Shopping Solutions

  Posted by Chase Brock

  May 10, 2015

 

RBG’s Video Mystery Shopping Solution helps Client Win the Malcolm Baldridge Award.

  Posted by Josh Stern

  February 27, 2015

 

Cabela’s – Increases Ticket Sales by 20%

  Posted by Josh Stern

  February 27, 2014

 

Results You Can Take to the Bank

  Posted by Josh Stern

  February 27, 2014

 

International Retailer with over 2,000 Locations

  Posted by Josh Stern

  February 27, 2014

 

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
3 Crucial Challenges Convenience Stores Face in 2020

 Posted by Chase

 October 14, 2020

4 Ways to Design a Mystery Shopping Program With Measurable Results

 Posted by Josh Stern

 October 5, 2020

Employee Training is Key to Customer Satisfaction

 Posted by Angelica

 September 22, 2020

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