Video Mystery Shopping FAQ

Video Mystery Shopping FAQ

How do I become a scout?

Please visit our become a scout page to learn more.

How old do I have to be?

Because our scouts do extensive traveling throughout the United States, they are often required to rent a car. Because of this, the minimum age to be a scout is 25.

Do I need a car to be a scout?

Yes, reliable transportation is needed for local work as well as getting to and from the airport.  This would also take care of the requirement to have Auto Insurance.

Do I have to have auto insurance?

Yes, our scouts do a lot of traveling and are required to have at least liability automobile insurance.

Do I need a passport to be a scout?

No, a passport is not necessary.

Do I have to supply my own equipment?

No, RBG will supply the equipment necessary but you are required to sign documentation assuming responsibility for lost, stolen, or damaged equipment.

Do I have to pay for my flight/transportation?

No.  RBG will book any rental cars or flights previous to your shops.

Do I have to own a computer for this job?

Yes.  Assignments and travel information are sent via email.  Scouts have to be able to check email easily for changes in assignments as well as any other new or upcoming work.

When do I get paid?

Shops are turned in for payment on the 15th and end of the month.  Shoppers are paid on the 15th and 30th/31st of each month for the previous shopping term.

How do I get paid?

Shoppers are paid through direct deposit.  If direct deposit is not a viable option, other arrangements can be made.

How do I get reimbursed for purchases I’ve made?

RBG supplies expenses so that scouts are not out of pocket for purchases but prices/rates cannot always be determined.  If you go over your expense amount, reimbursement checks are made.

When do I get reimbursed for purchases I’ve made?

Reimbursement checks are written on the 20th of each month.

Do I get to keep what I buy?

The majority of the time the purchases you make are yours to keep.  This is all dependent  on the client.  Some clients may choose to have the items purchased returned to the business.

Can I work longer than 6 months?

Yes.  If you have proven to be a great asset to the company, you will be given additional work.

Do I have to have a clean background to be a scout?

Yes, we require a clean criminal background from all video scouts. We run a criminal background check on all candidates.

Who should I contact if I have any travel/equipment issues?

If you have any issues with travel or equipment please email us or call your Training Manager at 512-275-1356.

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