Spa Mystery Shopping

Spa Mystery Shopping & Customer Experience Solutions

Nothing can beat a relaxing spa experience after a long week and in the spa industry, it’s your job to deliver that experience. Why not make it so much more than ordinary? Spa mystery shopping with Reality Based Group is one way to make your dream customer experience a reality for your customers. We have more than twenty years of experience and the unique approach you need to make sure your guests can truly leave their stress at the door. Our closed loop spa mystery shopping process focuses on actionable data based on revenue-driving behaviors, so you can train and coach frontline employees effectively while evaluating the operations and procedures of your spa business.

Spa Insights & Solutions

Data collection is the start of what we do at RBG. Our expert spa mystery shoppers evaluate your spa business and report back so you can pinpoint areas for improvement with customizable reporting. Beyond mystery shopping, we have many solutions that will work for you while delivering ROI.

  • GameFilm – Video Mystery Shopping
    Don’t worry about the possibility of a “he said, she said” situation with GameFilm®, the original video mystery shopping solution invented by our Founder.
  • Mystery Shopping Plus – Written Mystery Shopping
    Scorecard design (the questions posed to spa mystery shoppers) is one way we set ourselves apart from others in the industry. Mystery Shopping Plus lets you take full advantage of our skilled scorecard design.
  • Real Calls™ – Phone Mystery Shopping
    Assess your phone interactions with Real Calls™.
  • Real Feedback™
    Learn more about your brand’s impact with our evolved customer satisfaction surveys.
  • Additionally, any of our solutions can be combined as necessary to fit your needs.

Why Choose RBG over other Spa Mystery Shopping Companies?

You want to deliver the most relaxing spa experience possible to your customers, but you can relax too with a partner like RBG. We have the experience and expertise to design a tailored program meant to meet your objectives and goals. We measure and analyze the right data and utilize the most qualified spa mystery shoppers in the industry, so you know you’re making strategic business decisions based upon actionable, revenue-driving behaviors.

Don’t let spa mystery shopping with RBG remain a mystery to your business. Our success is only possible with your success and we create each of our partner’s programs with your success front and center. We are RBG and we want to help you evolve your customer experience today.

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