Storage Facility Mystery Shopping & Customer Experience Solutions
Your storage facility business is where your customers choose to store their important belongings; you want to ensure their customer experience with you feels just as valued as those belongings. At Reality Based Group, we know how to do just that with our evolved customer experience and storage mystery shopping solutions. All of our programs are tailored to fit your needs and deliver ROI, so you know you’re delighting your customers, driving revenue, improving customer loyalty and increasing profit. We are with you through every step including crucial employee training and coaching that’s built into the way we do things with our focus on actionable behaviors from the very beginning of the process. Using solutions like video mystery shopping, written mystery shopping, phone mystery shopping, customer satisfaction surveys and more you can count on us to help take your storage facility business to the next level.
Storage Facility Insights & Solutions
A storage facility mystery shopping company like RBG is capable of collecting the right data, which will improve your customers’ experience while improving your bottom line. Competition is stronger than ever these days, and having a powerful partner will help you stay one step ahead.
- GameFilm® – Video Mystery Shopping
The original video mystery shopping solution invented by our Founder will give you a literal inside look at your storage business.
- Mystery Shopping Plus – Written Mystery Shopping
Expert storage facility secret shoppers assess your business based off our expertly designed scorecards.
- Real Calls™ – Phone Mystery Shopping
Make certain your phone interactions with customers are positive and easy with Real Calls™.
- Real Feedback
Real Feedback™ lets you get the most out of your customer satisfaction surveys with our evolved approach.
- Additionally, any of our solutions can be combined as necessary to fit your needs.
Number of self-storage facilities in the U.S.
48,500 (year-end 2014)
Amount of rentable self-storage space in the U.S.
2.5 billion square feet (2014)
Percentage of U.S. households that rent a self-storage unit
Why Choose RBG Over Other Storage Facility Mystery Shoppers?
You value your customers, you need a partner like RBG who understands that relationship and has the expertise to continually strengthen your customer’s experience. We have provided storage facility mystery shopping for more than twenty years, lending you the power of a partner who knows exactly the solutions and tools that will take you to the next level. Fulfill your objectives with our uniquely designed programs.
At RBG, our success is your success. Continuous improvement is one of our core values and one we work hard to demonstrate every day. From actionable behaviors to employee training and coaching, our holistic approach to customer experience management will have your customers singing your praises. We are RBG and we want to evolve your customer experience today.Get In Touch With Us »