Hospitality Mystery Shopping

Hospitality Mystery Shopping & Customer Experience Solutions

Providing great hospitality isn’t always easy. At Reality Based Group, we’re here to make it easier for you. Our mission is to deliver “reality based” continuous improvement programs that create world class customer experiences. We want to share our mission with you and help you to create world class customer experiences with your customers. Our unique, closed-loop program design doesn’t just deliver an ROI, it’s tailored to YOUR culture and YOUR team. Remember, your employees are your greatest resource and we help you to coach and train them to success. Let our mystery shopping, video mystery shopping, customer satisfaction surveys and other solutions take your hospitality business to new levels of success. Whether you operate a hotel, motel or other type of hospitality business, our mystery shopping services will be custom tailored to your business. Even if you’ve been doing it for years, let us shed light on those improvements you might have missed. Learn more about our hospitality mystery shopping solutions below.

Hospitality Insights & Solutions

We offer mystery shopping and customer experience solutions that will take your hospitality business to the next level. Our top-notch hotel mystery shoppers are keyed into the most important performance indicators for the hospitality industry. We collect relevant data on revenue-driving behaviors specifically tailored to your hospitality business. We then guide you through training your team and front-line employees so you reach the goals you set. At RBG, we don’t just collect the data, we give you the program that gets results.

  • GameFilm – Video Mystery Shopping
    See your reality with real film of guests’ experiences, eliminating any subjectivity, and allowing you to concentrate on improvement. The original invented by our Founder.
  • Mystery Shopping Plus – Written Mystery ShoppingCreate a unique scorecard based on your goals and let our trained hotel & hospitality secret shoppers evaluate your business.
  • Real Feedback
    Unlike the objective focus of other solutions, Real Feedback allows you insight into subjective customer data with our evolved customer satisfaction survey.
  • Real Check
    From manager audits to merchandising audits, we provide highly customized mobile audits to help you measure and maintain your operational procedures.
  • Additionally, any of our solutions can be combined as necessary to fit your needs.

Reality Based Group is extremely professional, dependable, and has been delightful to work with. The positive feed back that they are able to provide is an extremely useful tool that assists in our operational team’s success. The Cincinnati Marriott at RiverCenter was named the Hotel of the Year in 2011 and I truly believe that Reality Based Group contributed to this success. In my opinion, Reality Based Group would be a wonderful partner to take your team to the next level!”

Kris Brown
General Manager

Why Choose RBG over other Hospitality Mystery Shopping Companies?

With RBG, you gain experience, expertise and our unique program design that can be developed to help you reach your specific goals. Other hotel mystery shopping companies can gather data, but we make your data actionable and relevant. We know hospitality mystery shopping and have been doing it for more than 20 years. Our hospitality mystery shopping solutions will help you achieve a customer experience that not only increases revenue but customer loyalty as well. Enjoy access to the latest tools, trends and mystery shoppers so you can make your objectives a reality today.
At RBG, we want to help you see success at every level, which is why our program is designed with your success in mind. We provide relevant data and guided training and coaching, leading to the improvement of your bottom line. Let us show you how we help businesses, small to large, see the results they want.

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