If your business relies on a customer interaction, then we can make your business better.

Back in the GameFilm® days, we started by performing video mystery shopping evaluations at apartment complexes. Our “real” video-based approach was used to measure how well leasing consultants were following their protocols, and what effect their performances were having on closure rates. We soon learned that this unique approach would be of value to almost every company whose business relies on an in-person customer interaction at more than one location. If you can check both of those boxes—and seriously, who can’t?—then the reality- based experience improvement approach was created just for you.

Most of our clients seeking customer experience improvement operate within four over arching verticals: retail, food and dining, finance, and hospitality. While we love serving clients in those categories, they aren’t the only ones. Below you’ll find a comprehensive list of all the industries we serve.

Industries We Serve


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Featured Clients|A selection of some of our wonderful clients. Case studies »

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

The Importance of BOPIS and Four Ways To Improve It

 Posted by Mo Cross

 May 17, 2021

How to Improve Grocery Store Customer Experience

 Posted by Chase

 February 9, 2021

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