QSR Fast Food Restaurant Mystery Shopping

Quick Serve Restaurant & Fast Food Drive Through Restaurant Mystery Shopping

If you own or operate a quick serve or fast food restaurant, you work hard to guarantee you serve your customers fast, delicious food. Have you stopped to consider their overall customer experience with you, though? The customer experience you provide can make all the difference when it comes to delighting your customers, driving revenue, improving customer loyalty and increasing profit. This is why you need a fast food mystery shopping company like Reality Based Group with the expertise and experience to take you to the next level and set you apart from your competition. Our unique programs are tailored to fit your needs, culture and objectives, while delivering ROI. We give you the solutions and tools, so you can focus on pure improvement.

Quick Serve Restaurant Fast Food Drive Through Restaurant Insights & Solutions

RBG offers all the fast food mystery shops you could need as well as other customer experience solutions. Continuous improvement is one of our core values, and a value we help you concentrate on, so you see the results you want. Additionally, we approach your program design holistically, taking your goals into account every step of the way.

  • GameFilm – Video Mystery Shopping
    The original video mystery shopping solution invented by our Founder lets you see your fast food business from the perspective a fast food mystery shoppers.
  • Mystery Shopping Plus – Written Mystery Shopping
    Expert fast food mystery shoppers evaluate your quick serve restaurant with our scorecards based on actionable, revenue-driving behaviors.
  • Real Feedback
    Real Feedback™ evolves the customer satisfaction survey, so you know you can make the most of the data and measurements you depend on.
  • Additionally, any of our solutions can be combined as necessary to fit your needs.

“K&N Management has been awarded the highest presidential honor for quality and excellence, the Malcolm Baldrige National Quality Award. We were selected for our cutting edges processes that are unique. We strongly believe that our relationship with Reality Based Group made this possible. Since the inception of the GameFilm® program, we have seen an increase in our guest satisfaction ratings. The program has become one of the most accurate measurement tools we use for cashier process adherence and hospitality. It has allowed us to implement full time “Replay” positions, which have continued to improve our measurement tools and processes. Reality Based Group is truly a world‐class organization. We will absolutely be continuing our partnership with them in the future and are happy to endorse their company and services without hesitation.”

Gini Quiroz
Director of Training

Why Choose RBG over other Quick Serve Restaurant or Fast Food Drive Through Mystery Shoppers?

At RBG, we work with the most qualified fast food mystery shoppers in the industry, trained to provide impartial observations typical of your average customer. As such, the data and measurements you receive are the type you can count on to implement change and improvement as needed. We have provided fast food mystery shops for more than twenty years and know exactly how to get you the results you want. Let our winning combination of expert fast food mystery shoppers and individually designed programs transform your customer experience.

At RBG, we know our success is your success. You need a partner you can trust when it comes to making the most of your customer experience, we want to be that partner. From a concentration on revenue-driving behaviors and guided employee training and coaching, our personalized approach will help you exceed new customers’ expectations and retain the tried and true. We are RBG and we’re ready to evolve your customer experience today.

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