This is the RBG. Brand Story

For over 25 years, we’ve been studying film analyzing millions of customer interaction. We accurately identify your CX opportunities and give you tools to create long-lasting, real ROI.
We tell you what you need to hear. We show you what you need to see.

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Real Stories. Real Results.

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WATCH

Secret Shops Improves Texas Roadhouse’s Guest Experience

Secret Shops Improves Texas Roadhouse’s Guest Experience

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See What Your Customers See With Video Mystery Shopping, GAMEFILM®.

See What Your Customers See With Video Mystery Shopping, GAMEFILM®.

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Customer Experience Starts With Employee Experience – Discussion with our Goodwill Partners

Customer Experience Starts With Employee Experience – Discussion with our Goodwill Partners

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Great Customer Experience Starts with Great Employee Experience.

Great Customer Experience Starts with Great Employee Experience.

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Ten Ways to Take your Customer Experience from Good to GREAT.

You can put a price on the difference between a good customer experience and a great customer experience. The companies that invest and prioritize their CX gain customer loyalty, repeat business and a high ROI. Here are 10 tips to help you improve your CX based on our learnings over…

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Mystery Shopping Revealed: The Secrets Behind Cinnabon’s Impressive Guest Experience Transformation

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How Video Mystery Shopping Played a Key Role in the Success of Goodwill Industries

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Elevating Customer Experience with Video Mystery Shopping – Unleash the Power of GAMEFILM®

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