There are many things which make a company great, from their product to their customer experience. But an often overlooked component of many great companies is an outstanding employee experience. Employees are essential to any business but companies with happy employees are more likely to have happy customers. Employees have a direct impact on all other facets of a business, so finding ways to improve that experience can be an important investment in your overall business.
Here are a few simple ways you can amplify your employees’ experience:
Communication comes in different forms but the first interaction an employee has with your company’s communication style begins during onboarding. This is an opportunity for your business to make a good first impression and it lays the foundation for how employees conduct themselves. Review your onboarding processes and training materials to ensure they emphasize your mission and core values. Make sure there is consistency of messaging and offer employees a safe way to give constructive feedback throughout their tenure.
Direct communication from leadership to your employees also helps to create a sense of transparency and connection. This allows employees to get to know those that manage the company and feel a sense of inclusion. Today, this can be achieved through a variety of different means from simple company wide emails, to quarterly in person events, to interactive online meetings. By increasing the social channels and communication opportunities employees have, you can increase productivity by 20-25%.
Better communication can lead to more collaboration, this can be another way to improve the employee experience both within teams and across departments. By fostering collaborative environments you can help employees find connection and build bridges across departmental silos. Employees can feel more included regarding the projects they are involved in which can often generate innovative team driven problem solving.
Collaboration can happen in a variety of different ways, from in person to remote. When dealing with remote teams there are a variety of tools such as Zoom, Google Hangouts, or Slack, to choose from. Whether you are using these technologies or meeting in person it is important to get familiar with the tools in your meeting spaces. This can help you increase engagement, especially during remote sessions. Also, it is beneficial to help managers learn how to facilitate group discussions to keep them positive and on task.
Highlight your employees by acknowledging birthdays, work anniversaries and accomplishments. This can go a long way in helping your employees feel recognized and appreciated. Learn a little bit about who they are and their interests and incorporate that knowledge in your company-wide email or during company meetings.
You can also provide monthly gatherings and volunteer opportunities that are focused on doing something fun. All work and no play can lead to employee burnout and dissatisfaction. Keeping your employees happy is as important as keeping your customers happy, and happy employees can make a big difference in the growth and success of your company.
Are you unsure how your employees feel about your company? Contact us today and we can help you find out.
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