Undefeated CX

1: Design
2. Evaluate
3. Report
4. Coach

Our Process

There’s a reason those at the top of their industry team up with RBG.

It’s because our process, our technology, and our data are second-to-none. We think differently. We ask tough questions. We tell you what you don’t want to hear.

Undefeated CX transforms behaviors studied on film into actionable data points used to reevaluate, retool, optimize for training and most importantly, improve ROI.

Here is a snapshot of our suite of products used to solve any CX problem you have—including those you don’t even know you have.


Our Why


To deliver ever-evolving “reality-based” improvement programs that generate world-class customer experiences.


To reside at the top of every company leader's mind when it comes to improving their customers' experience.


  • Accountability
  • Continuous Improvement
  • Empowerment
  • Integrity
  • Teamwork
  • Staying Unbeatable