Real Talk

News, thoughts, and musings on the evolution of Customer Experience, Mystery Shopping, and Pricing Intelligence.

7 Benefits of Retail Video Mystery Shopping

 

Restaurant Mobile Ordering Nears $40 Billion: How Will You Compete?

 

How to Handle Common C-Store Customer Service Problems

 

Mystery Shopping is Complete…Time to Start Coaching

 

How Brick and Mortar Stores Can Thrive

 

Can One Bad Shopping Experience Really Damage Your Brand? Absolutely!

 

The Art of Upselling Goes High-Tech

 

Customer Experience, Customer Service, Customer Care: What’s the Difference?

 

Customer Centricity: The 7 Pillars Your Business Needs

 

Crafting a Great Customer Experience Strategy in 7 Simple Steps

 

The Key To Customer Service Success

 

Add a Little Mystery to Your Business

 

Customer Experience Optimization: Challenges and Best Practices

 

Customer Experience Predictions For 2019

 

6 Tips to Get The Most Bang Out of Your Mystery Shopping Bucks

 

Brand Now Plays A Major Role In Customer Experience

 

How to Enhance Your Customer Experience Through Employee Engagement

 

Improve the Customer Journey To Boost Your Bottom Line

 

The Secret to Retail Success: It’s Now All About The Customer Experience

 

Customer Experience: Verizon Connect Sees Value In Investment

 

Risky Business? How One Major Retail CEO Is Improving The Customer Experience

 

How Much Are You Losing Each Year To A Bad Customer Experience?

 

7 Reasons Why Your Retail Displays Aren’t Working

 

Hotel Video Mystery Shopping – Improved Insights

 

How Video Mystery Shopping Can Improve Automotive Sales

 

How Companies Are Cutting Training Time By Using GameFilm®

 

Defining Excellent Customer Service In Your Restaurant

 

Customer Retention Strategies For Restaurants

 

Why Use Restaurant Mystery Shoppers

 

5 Things Mystery Shopping Tells You That Online Reviews Can’t

 

By The Numbers: What Consumers Say About Customer Experience

 

Using Mystery Shopping To Coach And Train

 

3 Ways Mystery Shopping Can Increase Average Ticket Amount

 

Before The Sales Floor: Monitoring Phone Calls And Web Leads

 

Top 4 Types of Mystery Shopping

 

The Necessity of FOH and BOH Audits

 

Online Mystery Shopping 101

 

Effective Automotive Sales Meetings Driven by Mystery Shopping

 

Lifetime Value of Restaurant Customers and Understanding the “Why”

 

Driving Retail Sales with Video Mystery Shopping

 

Improve After-Sales Service with Mystery Shopping

 

Coaching Easily During Shift Change

 

3 Ways Mystery Shopping Can Help Improve Tips for Restaurant Servers

 

How Mystery Shopping Can Improve Employee Retention

 

6 Reasons Why Companies Choose Video Mystery Shopping

 

Beyond the Numbers with Video Mystery Shopping

 

Inaccurate Recall vs. Playback

 

Turning Video Data Into Insight- 4 Easy Steps

 

Eyewitness Inaccuracy in Research

 

The Value in Video Mystery Shopping

 

5 Ways to Happier, More Loyal Customers

 

5 Ways a Customer Feedback Survey Could Really Help Your Business

 

Top 3 Ways To Get Customers To Return After You’ve Made A Mistake

 

3 Steps to Get a 4.7 Guest Satisfaction Rating

 

3 Things That Will Make Your Customers Comfortable

 

4 Mistakes Businesses Make On Scorecard Creation

 

Do You Need Better Quality Mystery Shoppers?

 

Does Your Mystery Shopping Program Treat All Your Locations The Same?

 

How to Increase Same Store Sales Year Over Year

 

Mystery Shopping And Your Restaurant

 

3 Ways to Increase Selling Behaviors

 

Want To Be Named America’s Favorite Restaurant?

 

4 Ways to Design a Mystery Shopping Program With Measurable Results

 

Does Your Mystery Shopping Program Give You $18 in Profit For Every $1 Invested?

 

4 Ways To Increase Average Ticket Sales

 

7 Ways To Win The Malcolm Baldrige Award

 

The Importance of Coaching

 

B2B Mystery Shopping Strategies

 

Customer Retention & Loyalty Tips & Benefits

 

Hotel Customer Service Differentiators

 

Why Mystery Shopping Isn’t Just for Big Businesses or Franchises

 

The Big Ways that Mystery Shopping Can Benefit Your Business

 

Why Use Mystery Shopping for Your Industry

 

Signs That Your Business Can Benefit From Mystery Shopping Services

 

New Developments in Mystery Shopping Solutions

 

5 Tips to Drive Restaurant Loyalty

 

RBG Differentiator: Mystery Shopping Scorecard Design

 

Healthcare Mystery Shopping

 

6 Things to Avoid When Greeting a Customer

 

4 Things to Always Know About Your Competitors

 

Which Mystery Shopping Program Is Right For Your Business Blog Post

 

How Your Business Can Benefit From RBG’s Services

 

7 Ways Mystery Shopping Can Improve Your Business

 

How to Use Mystery Shopping Reports to Engage Employees

 

8 Traits to Look for When Hiring Customer-Facing Employees

 

Restaurant Server Playbook: 10 Tips for Success

 

Building a Powerful Mystery Shopping Program

 

5 Signs an Employee Is Disengaged

 

Infographic – 7 Steps When Greeting Customers

 

Infographic – 4 Revenue Driving Behaviors

 

4 Coachable Behaviors That Drive Revenue

 

White Paper – Social Media Monitoring

 

What’s happening at your locations?

 

2014 Holiday Predictions

 

3 Tips For Aligning Your Holiday Pricing With Your Customer Experience Strategy

 

White Paper – The New CEO – The Future of Customer Experience

 

Seeing is Believing – The Value in Video Mystery Shopping

 

Achieving Great Service

 

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
7 Benefits of Retail Video Mystery Shopping

 Posted by judy pugh

 April 13, 2019

How to Handle Common C-Store Customer Service Problems

 Posted by judy pugh

 March 30, 2019

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