Business Blog Archives | The Premier Mystery Shopping Company The Premier Mystery Shopping Company

Customer Experience vs Customer Service: What’s the Difference?

Posted by Angelica Carrete

July 13, 2020

4 Ways to Keep Up A Good Customer Experience

Posted by Angelica Carrete

March 25, 2020

3 Steps to Improve Customer Experience in Hospitality

Posted by Angelica Carrete

March 3, 2020

Watch Out Customer Experience – GameFilm® For Business Wins for Innovation

Posted by Alex Marcos

October 2, 2019

Business, Business Blog, Mystery Shopping

Bank Mystery Shopping— Redesign Retail Banking

Posted by Kathleen Delaney

July 31, 2019

Airline Mystery Shopping Boost Customer Experience

Posted by Kathleen Delaney

July 31, 2019

Business Blog, Mystery Shopper, Mystery Shopping, Shoppers Blog

The Importance of Customer Experience

Posted by Angelica Carrete

July 17, 2019

Improve Your Customer Experience with Convenience Store Mystery Shopping

Posted by Kathleen Delaney

June 25, 2019

Thrive With QSR Mystery Shopping

Posted by Kathleen Delaney

June 14, 2019

Coaching Your Employees Using Your Mystery Shopping Results

Posted by Judy Pugh

June 7, 2019

How Call Center Mystery Shopping Can Solve 5 Common Problems

Posted by Judy Pugh

June 1, 2019

Restaurant Mystery Shopping: Are Your Guests Getting What They Really Want?

Posted by Judy Pugh

May 23, 2019

7 Things Mystery Shopping Can Tell You About Your Competition

Posted by Judy Pugh

May 18, 2019

Business Blog, Real Estate

Attract (and Keep) Tenants Using Property Management Mystery Shopping

Posted by Judy Pugh

May 11, 2019

5 Things On-Site Mystery Shopping Tells You That Online Reviews Can’t

Posted by Kathleen Delaney

May 11, 2019

Are You Meeting Your Hotel Customer Experience Expectations?

Posted by Judy Pugh

April 27, 2019

Business Blog, Hospitality Hotels Resorts Inns, Mystery Shopping, Restaurants Bars Clubs

How to Compete with Online Retailers: 5 Tips for Brick-and-Mortar Businesses

Posted by Judy Pugh

April 19, 2019

Business, Business Blog, Retail

7 Benefits of Retail Video Mystery Shopping

Posted by Judy Pugh

April 13, 2019

Business Blog, Mystery Shopping, Retail

Restaurant Mobile Ordering Nears $40 Billion: How Will You Compete?

Posted by Judy Pugh

April 6, 2019

How to Handle Common C-Store Customer Service Problems

Posted by Judy Pugh

March 30, 2019

Mystery Shopping is Complete…Time to Start Coaching

Posted by Judy Pugh

March 22, 2019

How Brick and Mortar Stores Can Thrive

Posted by Judy Pugh

March 15, 2019

Mystery Shopping, Retail

Can One Bad Shopping Experience Really Damage Your Brand? Absolutely!

Posted by Judy Pugh

March 8, 2019

The Art of Upselling Goes High-Tech

Posted by Judy Pugh

March 1, 2019

Customer Experience, Customer Service, Customer Care: What’s the Difference?

Posted by Judy Pugh

February 24, 2019

Customer Centricity: The 7 Pillars Your Business Needs

Posted by Judy Pugh

February 18, 2019

Crafting a Great Customer Experience Strategy in 7 Simple Steps

Posted by Judy Pugh

February 10, 2019

The Key To Customer Service Success

Posted by Judy Pugh

January 28, 2019

Add a Little Mystery to Your Business

Posted by Judy Pugh

January 21, 2019

Customer Experience Optimization: Challenges and Best Practices

Posted by Judy Pugh

January 8, 2019

Customer Experience Predictions For 2019

Posted by Judy Pugh

December 28, 2018

6 Tips to Get The Most Bang Out of Your Mystery Shopping Bucks

Posted by Judy Pugh

December 18, 2018

Brand Now Plays A Major Role In Customer Experience

Posted by Judy Pugh

December 11, 2018

How to Enhance Your Customer Experience Through Employee Engagement

Posted by Judy Pugh

November 29, 2018

Improve the Customer Journey To Boost Your Bottom Line

Posted by Kathleen Delaney

November 19, 2018

The Secret to Retail Success: It’s Now All About The Customer Experience

Posted by Judy Pugh

November 8, 2018

Customer Experience: Verizon Connect Sees Value In Investment

Posted by Judy Pugh

November 2, 2018

Risky Business? How One Major Retail CEO Is Improving The Customer Experience

Posted by Judy Pugh

October 25, 2018

How Much Are You Losing Each Year To A Bad Customer Experience?

Posted by Judy Pugh

October 15, 2018

7 Reasons Why Your Retail Displays Aren’t Working

Posted by Judy Pugh

October 8, 2018

Hotel Video Mystery Shopping – Improved Insights

Posted by Judy Pugh

August 6, 2018

How Video Mystery Shopping Can Improve Automotive Sales

Posted by Judy Pugh

July 10, 2018

How Companies Are Cutting Training Time By Using GameFilm®

Posted by Judy Pugh

July 3, 2018

Defining Excellent Customer Service In Your Restaurant

Posted by Judy Pugh

June 26, 2018

Customer Retention Strategies For Restaurants

Posted by Judy Pugh

May 19, 2018

Why Use Restaurant Mystery Shoppers

Posted by Kathleen Delaney

May 18, 2018

5 Things Mystery Shopping Tells You That Online Reviews Can’t

Posted by Judy Pugh

May 7, 2018

By The Numbers: What Consumers Say About Customer Experience

Posted by Judy Pugh

April 24, 2018

Using Mystery Shopping To Coach And Train

Posted by Judy Pugh

April 17, 2018

Automotive Dealerships Repair Shops

3 Ways Mystery Shopping Can Increase Average Ticket Amount

Posted by Judy Pugh

April 10, 2018

Retail

Before The Sales Floor: Monitoring Phone Calls And Web Leads

Posted by Judy Pugh

April 3, 2018

Top 4 Types of Mystery Shopping

Posted by Judy Pugh

March 23, 2018

The Necessity of FOH and BOH Audits

Posted by Judy Pugh

March 7, 2018

Online Mystery Shopping 101

Posted by Judy Pugh

February 12, 2018

Effective Automotive Sales Meetings Driven by Mystery Shopping

Posted by Judy Pugh

February 1, 2018

Lifetime Value of Restaurant Customers and Understanding the “Why”

Posted by Judy Pugh

January 22, 2018

Driving Retail Sales with Video Mystery Shopping

Posted by Judy Pugh

January 10, 2018

Automotive Dealerships Repair Shops, Business Blog

Improve After-Sales Service with Mystery Shopping

Posted by Judy Pugh

December 29, 2017

Coaching Easily During Shift Change

Posted by Judy Pugh

December 18, 2017

3 Ways Mystery Shopping Can Help Improve Tips for Restaurant Servers

Posted by Judy Pugh

December 6, 2017

How Mystery Shopping Can Improve Employee Retention

Posted by Judy Pugh

November 28, 2017

4 Advantages of Video Mystery Shopping for Small Businesses

Posted by Kathleen Delaney

October 23, 2017

6 Reasons Why Companies Choose Video Mystery Shopping

Posted by Judy Pugh

October 16, 2017

Beyond the Numbers with Video Mystery Shopping

Posted by Judy Pugh

October 9, 2017

Inaccurate Recall vs. Playback

Posted by Judy Pugh

October 2, 2017

Turning Video Data Into Insight- 4 Easy Steps

Posted by Judy Pugh

September 15, 2017

Eyewitness Inaccuracy in Research

Posted by Judy Pugh

September 12, 2017

The Value in Video Mystery Shopping

Posted by Judy Pugh

September 1, 2017

5 Ways to Happier, More Loyal Customers

Posted by Judy Pugh

August 24, 2017

5 Ways a Customer Feedback Survey Could Really Help Your Business

Posted by Judy Pugh

August 11, 2017

Top 3 Ways To Get Customers To Return After You’ve Made A Mistake

Posted by Judy Pugh

August 3, 2017

3 Steps to Get a 4.7 Guest Satisfaction Rating

Posted by Judy Pugh

July 31, 2017

3 Things That Will Make Your Customers Comfortable

Posted by Judy Pugh

July 24, 2017

4 Mistakes Businesses Make On Scorecard Creation

Posted by Judy Pugh

July 18, 2017

Do You Need Better Quality Mystery Shoppers?

Posted by Judy Pugh

July 6, 2017

Does Your Mystery Shopping Program Treat All Your Locations The Same?

Posted by Judy Pugh

July 3, 2017

How to Increase Same Store Sales Year Over Year

Posted by Judy Pugh

June 22, 2017

Mystery Shopping And Your Restaurant

Posted by Judy Pugh

June 15, 2017

3 Ways to Increase Selling Behaviors

Posted by Judy Pugh

June 8, 2017

Want To Be Named America’s Favorite Restaurant?

Posted by Judy Pugh

June 1, 2017

4 Ways to Design a Mystery Shopping Program With Measurable Results

Posted by Josh Stern

May 30, 2017

Does Your Mystery Shopping Program Give You $18 in Profit For Every $1 Invested?

Posted by Josh Stern

May 22, 2017

4 Ways To Increase Average Ticket Sales

Posted by Judy Pugh

May 15, 2017

7 Ways To Win The Malcolm Baldrige Award

Posted by Josh Stern

May 8, 2017

The Importance of Coaching

Posted by Judy Pugh

March 31, 2017

B2B Mystery Shopping Strategies

Posted by Judy Pugh

March 24, 2017

Customer Retention & Loyalty Tips & Benefits

Posted by Judy Pugh

January 26, 2017

Hotel Customer Service Differentiators

Posted by Judy Pugh

December 29, 2016

Why Mystery Shopping Isn’t Just for Big Businesses or Franchises

Posted by Judy Pugh

December 8, 2016

The Big Ways that Mystery Shopping Can Benefit Your Business

Posted by Judy Pugh

November 10, 2016

Why Use Mystery Shopping for Your Industry

Posted by Judy Pugh

October 13, 2016

Signs That Your Business Can Benefit From Mystery Shopping Services

Posted by Judy Pugh

September 15, 2016

New Developments in Mystery Shopping Solutions

Posted by Judy Pugh

August 18, 2016

5 Tips to Drive Restaurant Loyalty

Posted by Judy Pugh

July 21, 2016

RBG Differentiator: Mystery Shopping Scorecard Design

Posted by Judy Pugh

June 22, 2016

Healthcare Mystery Shopping

Posted by Judy Pugh

May 25, 2016

6 Things to Avoid When Greeting a Customer

Posted by Judy Pugh

May 18, 2016

4 Things to Always Know About Your Competitors

Posted by Judy Pugh

February 8, 2016

Which Mystery Shopping Program Is Right For Your Business Blog Post

Posted by Josh Stern

January 7, 2016